• Intuit: empowering SMBs with Process Automation

    Small and medium-sized businesses face the same challenges as their bigger peers when customer and process numbers and, ultimately, revenue start to increase. However, unlike multinational enterprises and corporates, SMBs often lack the financial means to set up sophisticated IT departments to properly implement workflow and process automation. This is where Intuit comes in. Intuit provides software solutions for SMBs that empower them to automate their workflows using simple forms and templates, thus digitizing their businesses. This approach quickly pays off for its customers. In fact, Deloitte’s Connected Small Businesses US report reveals the most digitally advanced small businesses in the United States are more likely to create jobs and manage to significantly increase both revenue and top-line growth. At...

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  • Speeding Up RPA through Behavioural Observation

    As more businesses leverage RPA to address the pain-points associated with individual components in legacy systems, it’s worth considering how to best introduce and integrate these tools to your advantage. At CamundaCon LIVE 2020.2, Andres Jimenez Ramirez from the Universidad de Sevilla, and Hajo A. Reijers from Utrecht University, explained how taking a human-centered approach to RPA implementation pays dividends in the future.  Their research explores how RPA implementations typically mimic the behaviour of human employees to automate manual tasks. In order to initially introduce RPA tools, most commercial platforms rely on a manual analysis to identify the tasks suitable for RPA automation. However, manual analysis is hugely time-consuming. It does not only involve the analysis of documentation, it is...

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  • Creating a Frictionless Enterprise: Five Fundamentals

    What if you could remove all of the friction in your enterprise, allowing for a streamlined, perfectly aligned flow of information across both internal and external stakeholders? Manuel Sevilla — Chief Digital Officer of Business Services at Capgemini — recently shared his thoughts on this topic at CamundaCon LIVE 2020.2, identifying the framework businesses must adopt to embrace the frictionless attitude. Let’s take a closer look at the five fundamentals enterprises should consider when trying to increase efficiency, get to market faster, and provide users with an enhanced experience.  1. Hyperscale Automation To improve your enterprise’s efficiency, focus on delivering a touchless process — one that uses automation in a way that makes it easier for the end users (and...

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  • Hyperautomation: The Future of Process Automation

    Process automation has undergone a significant evolution in the past decade, but the next step is perhaps the largest of all: hyperautomation. Described as the convergence of RPA, AI, BPM and almost any other technological building brick of the digital age, Gartner sees hyperautomation as one of the top 10 most important strategic tech trends of 2020. As no single tool can replace humans, hyperautomation today involves a combination of tools, including robotic process automation (RPA), intelligent business management software (iBPMS) and AI, with a goal of increasingly AI-driven decision making. Source What is Hyperautomation?  In an interactive discussion between Camunda CEO Jakob Freund and Gartner Research Director Saikat Ray, at CamundaCon LIVE 2020.2, the pair explained that it’s important...

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  • The State of Process Automation 2020

    Digital transformation is not a “nice-to-have.” Today, it’s essential to business survival, and you’ll find organizations around the world scrambling to make the vision of the digital enterprise a reality. Many are moving to modern architectures, incorporating the cloud, microservices and mobile applications while also fixing short-term bottlenecks using RPA or automating human tasks as remote work becomes widespread. As a result, process automation has emerged as a linchpin for digital transformation, powering innovation across a company. Process automation is equally sought after to improve an organization’s top line as well as its bottom line – helping to improve customer service, lower costs and drive business growth. With process automation playing an outsized role in powering innovation, Camunda commissioned a...

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  • Automation Reinvented

    How Deutsche Telekom scaled automation fast – using RPA and Camunda  Deutsche Telekom, one of the world’s leading integrated telecommunications companies, manages one of Europe’s largest Robotic Process Automation (RPA) implementations, automating more than 450 processes managed by 3000 unattended bots. Despite achieving savings of more than EUR 93 million last year through RPA, Deutsche Telekom’s Service division, which takes care of 100 million customer requests each year, has embarked on a mission-critical journey to gradually transition from frontend to backend automation, replacing bots with APIs. Significant Scale Deutsche Telekom’s digital transformation journey began in 2015 as the business sought to tackle pain points in manual customer service processes, according to Vice President Service IT  Marco Einacker. However, with underlying...

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  • RPA and Enabling End-to-end Process Automation

    The Case for End-to-end Process Automation Processes are the algorithms that determine how an organization runs. Successful businesses grow from proven, effective processes. At Camunda, we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail. Our ambition is to “automate any process, anywhere”.  Automation is not new, it is basically the core value of any software product. And if there was one single software product that could successfully run the entire operations of a company, there might not even be a need for Camunda. In fact, SAP tried to become that product in the 1990s. But although there are thousands of companies running SAP,...

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  • Three hidden threats of RPA technical debt...

    If you’re looking to selectively automate the work of individual components in legacy systems, and help automate processes without a significant time investment — RPA should be on your radar.  Global companies like Deutsche Telekom have already introduced and automated 2,500 individual bots, resulting in savings of more than 100 million Euros. However, relying too heavily on RPA can land you in hot water. Paul Jones, Business Automation Services at NatWest even classifies RPA as technical debt.  So what can you do to avoid this debt? Prevention is the best cure and before jumping on the RPA bandwagon, think carefully about whether you need an RPA solution, or a workflow engine. Losing control of long-running processes The ability to automate...

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