• Automation Reinvented

    How Deutsche Telekom scaled automation fast – using RPA and Camunda  Deutsche Telekom, one of the world’s leading integrated telecommunications companies, manages one of Europe’s largest Robotic Process Automation (RPA) implementations, automating more than 450 processes managed by 3000 unattended bots. Despite achieving savings of more than EUR 93 million last year through RPA, Deutsche Telekom’s Service division, which takes care of 100 million customer requests each year, has embarked on a mission-critical journey to gradually transition from frontend to backend automation, replacing bots with APIs. Significant Scale Deutsche Telekom’s digital transformation journey began in 2015 as the business sought to tackle pain points in manual customer service processes, according to Vice President Service IT  Marco Einacker. However, with underlying...

    Read more
  • Democratizing Education with Process Automation

    How did Fundacred, a non-profit organization democratizing access to education throughout Brazil, evolve quickly to meet the needs of students during the COVID 19 crisis and beyond? For more than 40 years Fundacred has been committed to developing Brazil’s education at all levels of learning, through management and self-financing platforms that enable students to access loans to help them through their studies. Processing loan applications quickly and accurately is critical to both customer experience and business efficiency, but the legacy tech stack at the 45 year old not-for-profit didn’t keep pace with its evolving needs. Samuel Domingues, IT Manager – Information Technology, and his team saw that they needed to create a clear and mapped system of business process and...

    Read more