Indiana Farm Bureau Insurance

We’re using Camunda as our workflow engine, and integrating with a modern web-based user interface written in Angular, to revamp our claims process to be more responsive to our customers’ needs and to also be easier for our claims intake personnel to capture the right information for our adjusters to start taking action.

We use Camunda in a couple of ways for claims intake. First, by interfacing with our existing claims system, we are able to automatically make a number of decisions based on policy information. Then, we use Camunda’s business workflow capabilities for determining what information the claims intake specialist needs to capture for processing the claim. We also use decision modeling for determining adjuster assignment, escalation scoring (subrogation and total loss determination), and for generating the sequence of questions claims intake specialists use for claim categorization.

– Sowmya Raghunthan, IT Application Architect, and Corinna Cohn, Senior Web Developer.