freenet Group

Supporting key sales processes to deliver various internet portals and services to new and current customers

freenet Group

freenet Group is the biggest network-independent telecommunications provider in Germany. The Group is in the process of establishing itself in the Digital Lifestyle sector as a provider of household / at-home solutions for customers that are not directly related to telecommunications.

Automation of key sales processes

As a provider of various Internet portals and services, it was the aim of to efficiently support key sales processes with software solutions. A high degree of automation, high transparency of the processes and an agile project approach were major requirements Since 2012 the Camunda BPM platform hasd been in use to achieve this.

This case study gives a detailed report of the project.