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Cut RPA bot maintenance costs, minimize technical debt and modernize your architecture with the Camunda Platform

RPA & The End-to-End Process Gap

Robotic Process Automation (also known as RPA) is a much-hyped technology, and the underlying value proposition is indeed compelling. The ability to automate tedious, manual tasks such as data entry that must be completed using legacy software systems with no API can (at least in the short-term) provide enterprises with measurable benefits. Employees will spend less time and energy on low-value work and can focus on strategic projects instead.

While RPA’s core use case solves a real problem, there are key considerations like when the number of RPA bots grows, or teams attempt more complex automation activities, RPA bots quickly become brittle, require a high level of maintenance and add to existing technical debt.

Camunda can help.

Process automation lifecycle support for RPA Modernization

The Camunda Platform provides a lifecycle approach to designing, orchestrating, analyzing and monitoring your RPA bots as they run today. In addition, Camunda provides an architectural path forward that replaces RPA bots with APIs/microservices in the future. We call this the RPA Modernization Journey.

  • End-to-end process design: Create, edit, and collaborate on process diagrams that include RPA tasks alongside BPMN tasks to get a complete end-to-end process view.
  • RPA script orchestration: Orchestrate RPA scripts as part of BPMN processes quickly with an out-of-the-box integration now with UiPath.
  • Operational visibility into RPA bot activities: Provide alerts and centrally monitor and analyze RPA bot activities.
  • RPA analytics and insights: Optimize end-to-end process automation through analytics and reporting across legacy systems, RPA vendors and other process components.

Camunda enables us to orchestrate the many RPA bots, APIs and other tasks within our automated processes. With this latest release, our team is looking forward to the new catalog for RPA services, which allow us to more easily integrate existing RPA bots into our processes and eventually completely replace them with more robust APIs.

– Christoph Anzer, Project Manager RPA, Deutsche Telekom Service GmbH

Orchestrate RPA Bots…Really Anything

The key to automating a process end-to-end, across all people or systems, is orchestration. Camunda is able to orchestrate anything, let it be humans, (micro-)services, IoT devices, AI/ML components, or RPA bots. Camunda solves this problem because it is a universal automation layer that can orchestrate the work of any human or system participant of a business process. Because real-world business processes often include many different types of tasks beyond the scope of an RPA product, including but not limited to:

  • Tasks that must be completed by a human (for example, manually checking order data for regulatory reasons)
  • Tasks performed by an external system that can be completed via an API integration (for example, initiating an invoice in SAP)
  • Events that trigger a process (such as an incoming order), or that we are waiting for in the course of a process (such as the receipt of payment), or that could happen unexpectedly (such as the cancellation of an order)

Camunda works side-by-side with your RPA tool to ensure that you benefit from RPA in process execution without losing sight of the overall process.

Get Started

When an organization is ready to integrate an RPA tool with the Camunda Platform to model, execute, and monitor end-to-end business processes, the Camunda Enterprise Platform is fully supported by our team of workflow automation experts, and our experienced consulting team is available to help with every step of the integration.

Camunda also provides onsite training to ensure that your team has all the skills necessary to implement workflow automation with Camunda BPM and your RPA tool.

Interested in using Camunda to supplement your RPA tool and create end-to-end workflows?

Fill out the form below to get in touch with an expert.

Blog Post: RPA and Enabling End-to-end Process Automation

Many Camunda users have asked us how to think about RPA in the context of workflow automation, and so in this write-up, we’ll share how we think about combining RPA and Camunda to get the most out of both tools. If automating granular manual tasks conducted with a legacy application’s user interface is a nail, then RPA is your hammer. This is what RPA was invented for and there is no better way to solve this problem. 

When it comes to end-to-end process automation though, you are looking at a set of different problems, which require a diverse set of tools to be applied. This is what Gartner tries to explain with the concept of “Hyperautomation”, their #1 IT Trend for 2020: 

As no single tool can replace humans, hyperautomation today involves a combination of tools, including robotic process automation (RPA), intelligent business management software (iBPMS) and AI, with a goal of increasingly AI-driven decision making. (Publicly available Source)

In the big automation picture, RPA plays an important role to complete parts of a business process. Other parts may still be completed by humans, or (micro-)services, or IoT devices, or AI/ML components, or… you get the idea.

Read Full Blog Post