City of Lugano

Developing a citizen portal orchestrated with Camunda to deliver 120 e-services to the public

Lugano is a Swiss city located in the Italian-speaking canton of Ticino. With about 65'000 residents it is the ninth largest city by population, the second by area and the third financial marketplace in Switzerland. The city administration and its employees provide a variety of services to residents, guests, businesses and associations in areas like safety, mobility, education, culture and sport, social, urban space and environment management.


'Camunda provides outstanding products and services. The software suite has the right blend of standard compliancy, developer friendliness, openness and ease of use.'

-Enrico Gulfi, Director of IT, City of Lugano