Jyske Bank is the third largest bank in the Danish market, and second largest Danish bank (SIFI bank since 2014). As of February 26, 2019, it employs 3,698 full-time staff and has circa 180,000 shareholders, with a shareholders’ equity of approx. DKK 31.8 billion DKK. Jyske Bank has a nationwide branch network (98 Danish branches and 2 foreign (October 2018)) and also offers advice via telephone and online media, as well as a number of self-service solutions.
Improving the Customer Experience through Process Automation
Camunda empowered Jyske Bank to precisely model, design and orchestrate each step of the fraud-prevention Know Your Customer process, regulated by the European Banking Authority and the Danish Financial Supervisory Authority. Accounting for wait times, asynchronous responses, and the variety of states throughout, Jyske Bank refined its Know Your Customer process toward better self-service, better compliance and better customer experiences.