NatWest serves customers in England and Wales supporting them with their personal, private and business banking needs, and supports large corporates in Western Europe. Alongside a wide range of banking services, NatWest offers businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support –

Process Automation Forum Live: Lessons Learned on Setting up and Scaling a BPM CoE

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Inception, evolution and scaling the BPM Center of Excellence (CoE) require cognizance to business maturity, people, process and technology. The CoE must align stakeholders, select right tools for the organization, provide thought leadership and evangelism for effectiveness and efficiency, propagate best practices and spearhead innovation. The focus and mix of these capabilities depend on the maturity of the organization as well as operating philosophy on the centralized-decentralized continuum. Adapt to change, change to adapt new technologies and innovation, or risk falling the global competition. The CoE should keep pace with latest industry trends and research to bring simple, faster and apposite solutions to ever changing business needs and technology landscape. This presentation discusses practices and models that helped BPM CoE shorten time to market, provide more stable design patterns that improved customer satisfaction and increased process automation multi-fold.