Build the AI-Native Bank
Safely deploy AI agents into core banking processes to improve experiences and cost-to-serve while staying in control with agentic orchestration.
Trusted by the world's leading banks and financial institutions
Re-engineer the process, not just the task
Most banking processes were designed around manual handoffs, fixed rules, and systems that could not make judgment calls. Adding an AI agent to one task may save time, but it leaves the same delays, exceptions, and control gaps across the full journey.
Task-level gains stall
Chatbots, copilots, and isolated agents improve individual activities. Onboarding, disputes, financial crime, and payments still slow down when work crosses systems, teams, and control points.
High-stakes work needs control
Agents need explicit boundaries before they can act in regulated processes. Policy checks, approval thresholds, escalation paths, and a complete audit trail must be part of how the work runs.
Legacy coordination adds complexity
Many banking processes still depend on employees to move context, resolve exceptions, and connect systems. Adding AI without redesigning that coordination creates another layer to manage.
Ship trusted agentic processes that moves KPIs and stands up to audit.
Redesign high-value banking processes around outcomes
Agentic AI creates value when it changes the end-to-end journey, not just the speed of one task. Banks are redesigning critical processes so agents handle variable, context-heavy work while rules and people retain control where judgment and accountability matter.
Financial crime
Coordinate detection, evidence collection, investigation, and escalation across fraud and anti-money laundering systems to reduce avoidable manual work while preserving control.
Hyper-personalized experiences
Deliver more relevant customer support and next-best actions by coordinating customer data, AI agents, bank systems, and approval rules across the complete interaction.
Dispute handling
Streamline routine disputes while escalating complex cases, reducing resolution time and growing loyal customer bases.
Risk assessment
Speed credit decisions and focus analysts on higher-risk cases by coordinating data, models, agents, rules, and approvals across the full decision process.
Due diligence
Reduce onboarding delays by coordinating document checks, evidence collection, risk rules, and human review in one auditable process.
Payment investigations
Coordinate cross-border payment investigations with agentic orchestration to speed up time to resolution.
“AI brings efficiency. Everything becomes a lot more automated and dynamic. Our Digital Fraud Agents protect customers and saves 21 minutes per case.”
Milesh Chudasama, Technology Domain Lead
NatWest
Start fast without starting from scratch
Use proven solution accelerators to speed up delivery of agentic banking processes. Then tailor every step to fit how your institution works.
Agentic Transaction Monitoring
Reduce false positives, and automate investigations using AI that learns and improves.
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Trade Exception Management Agents
Speed up resolutions 45% by orchestrating the full trade lifecycle with agentic AI.
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Agentic Customer Service
Deliver better customer experiences without adding headcount while resolving inquiries in 58% less time.
See How
Automate complex, high-stakes work with agentic orchestration
Deploy AI agents into KYC, financial crime, risk, and more to automate work that rules and scripts couldn't handle before.
Build and deploy AI agents
Orchestrate every system
Transform valuable processes
“We are integrating agents into various systems and expect an efficiency increase of up to 50%. The new process lifecycle definitely offers us significant advantages.”
Dr. Ante Plazibat, Head Business Architecture & Innovation
Finnova
Why leading global banks trust Camunda to improve agility
Banks that extract value from AI are making balanced investments that focus on orchestrating and embedding AI into business-critical processes.
Open by design
Unlike inflexible off-the-shelf solutions, platforms with open architecture let you integrate any technology or banking system—from decades-old COBOL-based core platforms to cloud-native services—using your developers' preferred tools and languages.
Orchestration beyond automation
Unlike task-centric tools or IT-focused service platforms, comprehensive process orchestration delivers both deterministic processes and non-deterministic (Agentic AI-driven) in critical, end-to-end processes that banking transformation demands.
Flexible building blocks
Instead of rigid, pre-built solutions, give your team a platform to create reusable process components that can be assembled to meet specific banking workflows and used by other domains without disrupting the business.
Enterprise-grade AI guardrails
Providing a control layer improves trust and provides visibility for responsible AI deployment that maintains an audit trail of every action or decision without limiting innovation.
Resilient, scalable, and secure
Cloud-native architecture handles massive transaction volumes at low latencies even in complicated multi-region setups to ensure operational resilience during peak transactions.
“We want to reach the point where Camunda handles all our volumes. We expect this to be in the tens of millions of process instances, every single day. Camunda 8 is cloud-native, so we can add instances easily and always maintain enough headroom to handle an unexpected peak.”
Larisa Kvetnoy, MD Post Trade Technology
Barclays
Camunda advantage for banks
Seamless integration with control
Your firm needs to lead with the latest technology while maximizing the value of critical, decades-old legacy systems. Open architecture allows you to rewire critical processes without disruption using your developers' favorite tooling.
- Connect internal and external AI models with core banking systems
- Intelligently include human-in-the-loop validation for decisions requiring oversight
- Maintain complete process auditability of every decision for regulatory compliance
- Deploy the latest industrial AI/ML tools needed to scale AI
Turn AI pilots into profits
Translating AI pilots into scalable, ROI-generating initiatives requires structured orchestration of people, systems, and data. Process orchestration speeds up the time to market for new capabilities, helping you outpace the competition.
- Visualize complex processes to identify optimal automation opportunities
- Align AI initiatives with broader strategic business objectives
- Create reusable process components that accelerate future implementations
- Quickly move from MVP to ROI by iteratively building AI capabilities in phases
Strategic transformation without disruption
Banking executives need to drive innovation while managing risk and maintaining business continuity. A flexible process orchestration platform allows for iterative modernization that de-risks AI initiatives.
- Establish a bold, bank-wide vision for AI across the enterprise – and deliver it
- Scale successful AI initiatives from pilots to enterprise-wide implementation
- Future-proof operations through composable architecture to adapt to any change
- Balance automation with human expertise where regulatory compliance demands oversight
“Empowering our workforce to have deeper conversations with customers is a benefit that has really resonated with folks.”
Stephen Donovan, Product Manager
Fidelity Investments
Orchestrating banking’s AI advantage
Learn how leading global banks and financial institutions are rewiring critical processes to reduce costs, improve experiences, and deliver new products faster.
Featured Story
Learn how NatWest is reinventing fraud detection by deploying enterprise-grade agents with Camunda.
See how banks are transforming with Camunda
Transforming Onboarding with AI Agents
Dr. Ante Plazibat, Finnova
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Redesigning client due diligence with specialist AI agents
Gautam Verma, Head of Financial Crime Core Platforms, Barclays
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Search all of our on-demand customer presentations.
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“Everybody at the firm in some capacity uses our [Camunda-based] platform, whether that's as a designer or implementer or as a recipient of human task that they engage with.”
Co-head of Workflow Engineering
Goldman Sachs
Resources to increase organization-wide agility and innovation
Use our resources to help shape your strategy to deploy AI at scale and with less risk.
Why Agentic Process Orchestration Belongs in Your Automation Strategy
Enable agentic orchestration while maintaining compliance within your end-to-end business processes.
Scaling AI in Financial Services
Streamline processes to create more personalized experiences to win, and retain loyal customers.
Explore more AI and orchestration content
Rewire your core business processes from end to end and start capitalizing on the benefits of agentic orchestration.
Build your AI bank of the future
Banks that successfully redesign how they serve customers will create strategic distance from their peers. Will yours be next?
Discover how Camunda helps 12 of the top 15 global banks deploy AI agents at enterprise scale while maintaining control, visibility, and compliance.