Business Insights
Process Discipline Is Boring. That's Why Agents Need It.
AI is following in the footsteps of microservices…and process discipline is still the best way to keep systems moving smoothly.
Camunda Blog
Business Insights
Your Operating Model Was Designed Before Agentic AI Existed. Now What?
The question facing carriers and banks is how to redesign the operating model now that AI agents are a real workforce.
Business Insights
What Happens When an Insurance CEO Says "Start Over"
A major European carrier took the question literally. The answer shows where classical automation stops, and what it takes to reach the rest.
Business Insights
Test Drive Your Customer Support (CS) Transformation: An AI Playground Built on Camunda
Camunda’s Solution Blueprints are deliberately not turnkey products—accelerate your development without getting locked into a rigid structure.
Business Insights
Move Subrogation Upstream in Insurance Claims With Agentic Orchestration
We don’t think any carrier deliberately misses recoveries. The miss is structural, due to a high volume of complex claims spread across multiple tools and screens. Anyone could easily miss the opportunity. In many organizations, subrogation is still treated as a downstream review after the claim is adjusted and payments go out. By the time recovery looks at the file, the evidence has cooled, and witnesses are harder to reach, so you’re likely to miss capturing necessary data to make a defensible recovery. Plus, your leverage with counterparties is significantly lower when the file is already heading to closure. That late identification shows up in three key places: Claims leakageThe carrier pays more than its fair share when responsibility isn’t…
Business Insights
Stop Late Severity Escalation in Claims With AI Agents
Late severity escalation claims, sometimes called “jumper claims” start out looking ordinary. Then, seemingly with no warning, they escalate materially after the organization has already set reserves, staffing expectations, and outcome targets.
Business Insights
6 Agentic AI Insurance Use Cases to Prioritize in Claims
Many carriers have already proven AI value in pockets of claims work. The problem is AI agents aren’t embedded within core processes. AI assistants or chatbots that summarize a document or draft an update do not, by themselves, take action autonomously within a set of predefined guardrails.
Engineering
Delivering A2A Orchestration with Camunda: A Practical Example
Deliver A2A Orchestration to your organization with Camunda, using either deterministic or dynamic approaches.
Business Insights
How Insurers Scale Agentic AI Safely Across Their Operating Model with Orchestration
Blend agentic AI with deterministic processes to maintain the level of trust required for regulated operations.