Jun 25, 2026
Your Operating Model Was Designed Before Agentic AI Existed. Now What?
The question facing carriers and banks is how to redesign the operating model now that AI agents are a real workforce.
By Shane Ernest
Author
Shane Ernest
Jun 24, 2026
What Happens When an Insurance CEO Says "Start Over"
A major European carrier took the question literally. The answer shows where classical automation stops, and what it takes to reach the rest.
By Shane Ernest
Apr 21, 2026
Move Subrogation Upstream in Insurance Claims With Agentic Orchestration
We don’t think any carrier deliberately misses recoveries. The miss is structural, due to a high volume of complex claims spread across multiple tools and screens. Anyone could easily miss the opportunity. In many organizations, subrogation is still treated as a downstream review after the claim is adjusted and payments go out. By the time recovery looks at the file, the evidence has cooled, and witnesses are harder to reach, so you’re likely to miss capturing necessary data to make a defensible recovery. Plus, your leverage with counterparties is significantly lower when the file is already heading to closure. That late identification shows up in three key places: Claims leakageThe carrier pays more than its fair share when responsibility isn’t…
By Shane Ernest, Dan Kies
Apr 20, 2026
Stop Late Severity Escalation in Claims With AI Agents
Late severity escalation claims, sometimes called “jumper claims” start out looking ordinary. Then, seemingly with no warning, they escalate materially after the organization has already set reserves, staffing expectations, and outcome targets.
By Dan Kies, Shane Ernest
Apr 17, 2026
6 Agentic AI Insurance Use Cases to Prioritize in Claims
Many carriers have already proven AI value in pockets of claims work. The problem is AI agents aren’t embedded within core processes. AI assistants or chatbots that summarize a document or draft an update do not, by themselves, take action autonomously within a set of predefined guardrails.
By Dan Kies, Shane Ernest
Feb 19, 2026
How Insurers Scale Agentic AI Safely Across Their Operating Model with Orchestration
Blend agentic AI with deterministic processes to maintain the level of trust required for regulated operations.
By Dan Kies, Shane Ernest
Dec 10, 2025
Agentic AI Puts Open Banking to Work
Open banking has already reshaped the industry. Agentic AI is here to orchestrate it, streamline it, and make it precise.
By Shane Ernest
Sep 12, 2025
The Great Agentic Reality Check: AI in the Real World
How is AI working out in the real world? Learn from Lily Wang, CIO at Barclays and Bernhard Schaffrik, Principal Analyst at Forrester as they explore how enterprises are bridging the AI investment-outcome gap.
By Shane Ernest
May 12, 2025
Money in Motion: A $124 Trillion Moment of Truth
Discover how banks can leverage real-time insight with AI-driven personalization to stay ahead of the $124 trillion wealth transfer that’s reshaping financial services.
By Sathya Sethuraman, Shane Ernest
