Jun 24, 2026
What Happens When an Insurance CEO Says "Start Over"
A major European carrier took the question literally. The answer shows where classical automation stops, and what it takes to reach the rest.
By Shane Ernest
Category
Business Insights
All Camunda blog posts tagged with Business Insights.
Jun 16, 2026
Stop Building Agent Islands. Start Orchestrating.
At CamundaCon 2026, a panel of enterprise practitioners from Audi, Danica, and Provinzial shared the same realization: the agents are there, but what's missing is orchestration. Here's what changes when you connect them.
By Wendi Wolfgram
May 19, 2026
Test Drive Your Customer Support (CS) Transformation: An AI Playground Built on Camunda
Camunda’s Solution Blueprints are deliberately not turnkey products—accelerate your development without getting locked into a rigid structure.
By Joyce Johnson, Tobias Conz
May 19, 2026
The Great Process Re-Engineering Has Begun
Every process in your enterprise was designed for a world without AI. Enterprises that want to lead must rethink which tasks should exist, who should perform them, and how the entire operation should work — we call this the Great Re-Engineering.
By Jakob Freund
Apr 21, 2026
Move Subrogation Upstream in Insurance Claims With Agentic Orchestration
We don’t think any carrier deliberately misses recoveries. The miss is structural, due to a high volume of complex claims spread across multiple tools and screens. Anyone could easily miss the opportunity. In many organizations, subrogation is still treated as a downstream review after the claim is adjusted and payments go out. By the time recovery looks at the file, the evidence has cooled, and witnesses are harder to reach, so you’re likely to miss capturing necessary data to make a defensible recovery. Plus, your leverage with counterparties is significantly lower when the file is already heading to closure. That late identification shows up in three key places: Claims leakageThe carrier pays more than its fair share when responsibility isn’t…
By Shane Ernest, Dan Kies
Apr 20, 2026
Stop Late Severity Escalation in Claims With AI Agents
Late severity escalation claims, sometimes called “jumper claims” start out looking ordinary. Then, seemingly with no warning, they escalate materially after the organization has already set reserves, staffing expectations, and outcome targets.
By Dan Kies, Shane Ernest
Apr 17, 2026
6 Agentic AI Insurance Use Cases to Prioritize in Claims
Many carriers have already proven AI value in pockets of claims work. The problem is AI agents aren’t embedded within core processes. AI assistants or chatbots that summarize a document or draft an update do not, by themselves, take action autonomously within a set of predefined guardrails.
By Dan Kies, Shane Ernest
Apr 7, 2026
Choosing AI Orchestration: A Practical Assessment Guide for Developers
For enterprise agentic orchestration, you need more than stand-alone agents. You need a reliable way to orchestrate agents alongside people and systems.
By Amy Johnston
Apr 3, 2026
Why BPMN (Still) Matters—Especially in the Age of AI
The real opportunity in the age of AI is not BPMN *or* agents. It’s BPMN *and* agents.
