Feb 4, 2021
Strengthening Customer Relationships with Process Automation
Nestled in Switzerland on the northern shore of glacial Lake Lugano, the picturesque city of Lugano is one of the most forward-thinking and digitized local government agencies in Europe. With its always-available web portal, more than 67,000 residents can interact directly with the local government – Città di Lugano. Città di Lugano believes everybody, whether they are residents, visitors or businesses, should be able to trigger and actively participate in processes — from obtaining a construction permit, organizing an event in a public space or obtaining financial support for a cultural initiative. Simple, straightforward access Città di Lugano enables access to digital services through the portal, powered by Camunda Platform, that gives participants full visibility into the progress of their…
By Charley Mann





