Charley Mann

Automating the back-office with Camunda Platform - saving up to 30% of time previously spent handling electronic payment card requests.

Zalando has used Camunda Platform to execute its customer orders since 2014

Have you successfully implemented Process Automation technology in areas of your organization, but find yourself struggling to drive further adoption? Are organizational silos, ease of knowledge sharing and resistance to change slowing things down? You aren’t alone. Moving from pilot and lighthouse projects to a full Process Automation program is a challenge. But, there’s a solution — establishing Process Automation Centers of Excellence (CoE) to share best practices and drive organization-wide digital transformation. “If you had one team working on the pilot, and probably also the lighthouse project, they will not only have become very familiar with the technology and architecture, but will have learned a couple of valuable lessons the hard way. These are incredibly valuable experiences and you...

Vodafone Germany is the largest national company in the Vodafone Group — in fact, every second German is a Vodafone customer. As an established leader in the telco industry, Vodafone faced several legacy technology problems that were creating issues for the business and customers. Its OTELO and branded reseller IT system ran a vast number of different services, supporting an array of customer-facing channels — from campaigns and product offers to POS. However, it was impossible to separate the channels and, without an effective API layer in the infrastructure, Vodafone couldn’t establish an important online partner channel that was urgently required within its branded reseller and second brand segments.  This legacy services technology wasn’t just ineffective to use and difficult...

Nestled in Switzerland on the northern shore of glacial Lake Lugano, the picturesque city of Lugano is one of the most forward-thinking and digitized local government agencies in Europe. With its always-available web portal, more than 67,000 residents can interact directly with the local government – Città di Lugano.  Città di Lugano believes everybody, whether they are residents, visitors or businesses, should be able to trigger and actively participate in processes — from obtaining a construction permit, organizing an event in a public space or obtaining financial support for a cultural initiative.  Simple, straightforward access  Città di Lugano enables access to digital services through the portal, powered by Camunda Platform, that gives participants full visibility into the progress of their...

Robotic Process Automation has come of age, with Forrester Research predicting the RPA market revenue is on target to reach $2.9 billion this year. It’s not hard to see why this market is maturing fast, with RPA promising an easy and quick fix to automate many of the manual, repetitive tasks that require manual data input or an exchange of data with an inflexible legacy system. RPA bots can be deployed quickly and deliver an immediate productivity boost, not to mention significant cost savings. But with so many tools available on the market — you can find everything from vendors promoting low-code solutions to code-heavy approaches, all marketed under the RPA banner —  it’s becoming imperative to differentiate RPA from...

Who doesn’t love a good book? The cold, dark and grey weather — at least in the Northern Hemisphere — is the perfect excuse to throw an extra log on the fire and sit down with a good book, and perhaps a glass of Glühwein.  With the holidays ahead, we asked our colleagues across Camunda to share their reading recommendations — from books to sharpen your skills, improve your code and inspire your leadership, to reads that will make you stop and think about personal development. We hope you enjoy these books as much as we have: Books to hone your Engineering Knowledge  Chris Zell, Software Developer Learning Chaos Engineering: Discovering and Overcoming System Weaknesses through Experimentation Chaos Engineering: System...

The past year has been a wild ride. From remote work, homeschooling and pets on Zoom calls, to almost everybody discovering a surprising talent for baking.  Banana bread aside, 2020 has been a milestone year for technology. One where the world realized that end-to-end process automation, powered by agile, scalable technologies, and combined with IT and business collaboration, are key ingredients for the new decade. So, what else do we think will be on the cards in 2021? Continuous Delivery, microservices, RPA, new emerging uses for process automation or even more uses for process audit data? Here’s a taste of the trends we believe will emerge in the coming year: An RPA Headache is brewing Companies like Deutsche Telekom have...