How Vodafone modernized legacy architecture with Camunda

Vodafone Germany is the largest national company in the Vodafone Group — in fact, every second German is a Vodafone customer.

As an established leader in the telco industry, Vodafone faced several legacy technology problems that were creating issues for the business and customers. Its OTELO and branded reseller IT system ran a vast number of different services, supporting an array of customer-facing channels — from campaigns and product offers to POS. However, it was impossible to separate the channels and, without an effective API layer in the infrastructure, Vodafone couldn’t establish an important online partner channel that was urgently required within its branded reseller and second brand segments. 

This legacy services technology wasn’t just ineffective to use and difficult to maintain, it created high maintenance and operating costs, a slow time-to-market for new products and an inconsistent customer experience.

Vodafone is not unique in this situation — telecoms are facing a crucial turning point. The TM Forum, the global industry organization for communications and digital service suppliers, recently stated:

Telecoms is at a crucial turning point. The last decade has dealt a series of punishing blows to an industry that had previously enjoyed enviable growth for more than 20 years. Services that once returned high margins are being reduced to commodities in the digital world, and our insatiable appetite for data demands continuous investment in infrastructure. 

The TM Forum

Read our free case study to learn how Vodafone Germany’s OTELO and Branded Reseller Businesses transformed from multiple monoliths to a cloud-based infrastructure orchestrated with Camunda — creating an omnichannel layer to orchestrate the end-to-end customer journey, greatly improving the customer experience, all while continuing to ship product increments through:

  • Discovering Hidden Processes
  • Step-by-Step Migration 
  • Continuous Improvement 

Using Camunda, not only was Vodafone able to demonstrate a minimum viable product within three months, the first go-live came after just five months.

“In addition, one of the greatest benefits of this project has been the close cooperation between business and IT fostered by business-process-centered communications between the teams.”  

Michael Völler, Head of Project and Demand Management OTELO and Branded Reseller Business, Vodafone

If you’d like to learn more about how Vodafone boosted agility, transparency and scalability with Camunda Platform, download our free case study.

  • Process Automation Centers of Excellence: the secret...

    Have you successfully implemented Process Automation technology in areas of your organization, but find yourself struggling to drive further adoption? Are organizational silos, ease of knowledge sharing and resistance to change slowing things down? You aren’t alone. Moving from pilot and lighthouse projects to a full Process Automation program is a challenge. But, there’s a solution — establishing Process Automation Centers of Excellence (CoE) to share best practices and drive organization-wide digital transformation. “If you had one team working on the pilot, and probably also the lighthouse project, they will not only have become very familiar with the technology and architecture, but will have learned a couple of valuable lessons the hard way. These are incredibly valuable experiences and you...

    Read more
  • Hikers watching sunrise

    Camunda’s New Partner Program

    Camunda’s long-standing partnerships have been integral to our success, developing solutions for end-to-end process automation for global clients. Which is why we’re launching the Camunda Connect Partner Program, providing expanded support for organizations that develop and implement Camunda, sell Camunda, or include Camunda among their solution offerings.  We’re excited to launch this all-new program with more than 100 participating organizations, including some of the world’s largest global system integrators, strategically focused local and regional firms, sales and technology partners. We’ve designed Camunda Connect to maximize our value in helping partners grow and we’re increasing our investments and expanding coverage to help partners improve their skills and create powerful, profitable value-added solutions for their customers. Participating partners receive a range of...

    Read more
  • Lugano

    Strengthening Customer Relationships with Process Automation

    Nestled in Switzerland on the northern shore of glacial Lake Lugano, the picturesque city of Lugano is one of the most forward-thinking and digitized local government agencies in Europe. With its always-available web portal, more than 67,000 residents can interact directly with the local government – Città di Lugano.  Città di Lugano believes everybody, whether they are residents, visitors or businesses, should be able to trigger and actively participate in processes — from obtaining a construction permit, organizing an event in a public space or obtaining financial support for a cultural initiative.  Simple, straightforward access  Città di Lugano enables access to digital services through the portal, powered by Camunda Platform, that gives participants full visibility into the progress of their...

    Read more