Yesterday, a claims analyst pinged her manager in Microsoft Teams asking if she had reviewed and approved the document that elaborates on high-risk payout. However, her manager was not aware of the formal review request and found out later the official approval task was sitting and waiting for her comments a few clicks and another application away.
Let’s face it, today’s business users spend a significant amount of their time in communication systems, like Microsoft Teams. These are not just simple “chat tools” anymore, but have become the central hubs where employees communicate, collaborate, and manage their work on a daily basis.
Picture your teammates living inside Microsoft Teams while a parade of other apps begs for attention off-screen. Every time an approval or quick “yes/no” decision drops outside the Teams window, it risks getting lost in the tab-switch shuffle, delaying work and frustrating everyone downstream. This can be disruptive and reduce productivity―and nobody wants to keep checking another application for new tasks and updates.
And what does all this mean? It means those tasks might get delayed because notifications and tasks aren’t surfaced where users spend the majority of their time. They have to make a conscious effort to check another application to see if there are tasks that need to be completed. This is inefficient, time-consuming and annoying.
Moreover, since Teams is the communication system where employees are getting things done, there are usually conversations and discussions about process-related work taking place in that tool. You still need a dedicated process orchestration engine to keep the mission-critical flows humming. But productivity jumps the moment those Camunda tasks surface right inside Microsoft Teams, beside the chat threads where you already plan, debate, and decide. One space, two worlds—collaboration and orchestration—no context-switch tax.
So, imagine if these tasks surfaced right in MS Teams where the conversation started. No more alt-tabbing to move to a different application to check periodically so you don’t miss anything. That’s what the Camunda for Microsoft Teams integration delivers: live task cards, one-click claim details, and inline completion—all while Zeebe keeps orchestrating under the hood.
Note: Camunda Microsoft Teams integration is in alpha at this time, and will be available as a preview with version 8.8 in October 2025.
Closing the communication loop in process orchestration
This micro-delay between working in your productivity tool and accessing process tasks happens thousands of times a day in large enterprises, not because the workflow engine misfired, but because the signal never reached the human at the precise moment it mattered.
By bringing Camunda tasks directly into the tools where users already work and communicate, you can significantly improve process participation, reduce response times, and increase overall process efficiency. Camunda stays the process engine under the hood, allowing you to continue to reap the benefits of scalable, composable, and flexible process orchestration, while letting your organization continue to work within their comfort zone, MS Teams.
Modern workflows can automate 90% of the journey, but that final 10% for things like approvals, clarifications, and exceptions still hinges on people. When those human touch-points surface late or in the wrong place, automated gains evaporate: SLAs slip, exception queues grow, and accountability blurs. Even agentic orchestration (where AI or AI agents shepherd tasks) only thrives when humans can snap in precisely when decisions or context are needed. Any lag between “task ready” and “task noticed” breaks the chain.
Why Teams is the natural bridge
Microsoft Teams is already where your team meets for stand-ups, incident reviews, and quick chats. By adding Camunda task cards, incident snapshots, and quick and simple process launches to the same window, you remove the need to switch apps. Requests and responses stay in a single thread, so decisions that can be made quickly and effectively. Camunda continues to run the process engine behind the scenes, while Teams becomes another user-facing workspace for both people and bots.
Ready to see what this looks like in Teams? Let’s explore this together.
Adding Camunda to your Teams setup
Note: At this time, this integration is an experimental feature and is only available for SaaS customers.
Do you want to take advantage of this functionality? It just takes a couple clicks to add this functionality to your Teams application. It really couldn’t be easier, you simply go to your Applications and search for “Camunda” to find the app to add.
Once you find the Camunda application, click “Add” to add the application. You can review the permissions and other details and then click the “Add” button to add the application to your Teams application.
You will get confirmation that the application has been added successfully, you then have the option to add it to a specific channel or chat.
In this example, we have added the Camunda integration to an existing chat and can see the functionality provided in the chat window within MS Teams.
You can also access the application by simply accessing your “Apps” on the left hand pane and clicking “Open” to open the Camunda application in MS teams.
Alternatively, you can click the ellipses on the left hand pane and open the Camunda App.
This action will display the application home screen as shown below, displaying the access points for Camunda workflows.
Drive Camunda actions directly from MS Teams
Start a process from a channel or chat
Now that you have the Camunda application available in Teams you can start taking advantage of the tight integration between the products. For example, you can click the button to “Start a process” and it will update the text window accordingly. Simply select your Camunda organization and then select your cluster.
The Camunda application will read the existing deployed processes from that cluster and allow selection of one to start as shown below. In this example, we want to start a software engineer request to add some new features to a product prior to the next release cycle after a conversation with Amy (in our chat) about how these features would enhance the product. To do this, we will select the Software Engineering Request process.
Once a process is selected, you can start it using the button provided.
If the process has a starting form for intake information, that is displayed in Teams for input. An example is shown below.
We fill this out and when we have the information, we submit the form to initiate the process. The Camunda application confirms that the process has been started and provides the option to monitor the process using Camunda Operate.
All of this takes place within your familiar MS Teams environment—no need to access another application or leave Teams to get processes started.
Start a process from the Camunda home screen in Teams
Alternatively, you can start processes from the Camunda home screen previously shown. If the process has a starting form, that will be displayed in Teams for input as shown below.
Participating in Camunda processes
But the integration isn’t limited to starting processes, you can participate in running processes as well. Let’s assume that in our engineering request, we have sent this to be reviewed by the engineering team for feedback.
If there are running processes, you can access tasks from the Camunda application home screen by selecting “Manage tasks,” or directly from the Tasks tab as you can see below.
Here you can assign tasks to yourself, view tasks (in the Camunda Tasklist UI), and participate in processes from within Teams. As you can see in the preceding screenshot, I have already assigned a task to myself and by selecting “Complete Task,” I can view that task to participate in the process.
In this case, I can review the request and approve or reject it. Notifications that there are tasks that need my attention are easy to access within MS Teams and I don’t have to leave MS Teams to review those tasks and complete them.
Incidents
If your role involves monitoring existing processes, you can easily access any incidents within your selected organization and cluster from MS Teams as well.
A short description of the incident is displayed from Teams and you have the option to open the process in Operate (shown below) to resolve the incident.
How does this help? You’re the Camunda admin, but you’re off-desk—grabbing lunch or sitting in a client lobby—with only your phone in hand. An MS Teams ping lets you know that a process has an incident. Because the alert lands where you already are, you tap straight into Camunda, restart the job, and clear the queue before your coffee cools. Prompt Teams notifications turn “I’ll fix it when I’m back” into “Issue resolved in minutes,” slashing downtime and protecting SLAs even when you’re mobile.
And you can also use this integration with MS Teams on your smart device as shown in the video below.
And there’s more
You can also install this integration on Microsoft 365 and use the Camunda integration there in a similar manner. The screenshot below shows how the Camunda integration app looks from MS365.
You have access to the same set of tabs:
- Home
- Tasks
- Processes
- Incidents
And can interact with tasks and start processes just as shown within MS Teams.
Let’s review the business impact
Now that you have a better understanding of the current functionality currently provided with Camunda’s Microsoft Teams integration, let’s talk about how this improves your business. For organisations using Microsoft Teams, this integration will create immediate and tangible value in key areas:
Improving the user experience
Why yank your employees out of their productivity applications? Now you can view, manage and even complete your process tasks without leaving your primary communication environment, MS Teams. Using this seamless integration, you can maintain focus and productivity while staying connected to critical business conversations and processes.
For example, a manager can approve a purchase request directly within MS Teams, with all the necessary context and documentation at their fingertips.
Enhancing process visibility and collaboration
By surfacing Camunda tasks in communication platforms, you enable natural collaboration around process activities. Team members are now able to discuss tasks in real-time, share updates, and coordinate work more effectively.
With this increased visibility, bottlenecks are prevented and you ensure important tasks don’t get overlooked. Camunda keeps orchestrating and MS Teams allows users to work in their familiar communication and collaboration platform.
What’s next?
Don’t worry, Camunda isn’t stopping yet. We have a roadmap of future enhancements to this integration including items like:
- MS Team bot agents
- Bi-directional integrations
- Adaptive cards
If you are interested in helping us determine what to do next, please provide feedback and suggestions.
Integrate Camunda with Teams and orchestrate faster
Wiring Camunda into Microsoft Teams turns process orchestration into a living conversation. Tasks surface the instant they fire and approvals can happen in the same thread where work is discussed. Decision latency shrinks from hours or days to minutes, collaboration becomes second nature, and SLAs stay intact while Camunda’s engine keeps purring quietly in the background—dynamic, collaborative, effective.
Getting started is simple. Just install the Camunda Microsoft Teams integration in a sandbox channel and connect to your organization and cluster. You are now ready to participate. If you need help or want to see it in action, feel free to reach out and schedule a customized demo.
