At CamundaCon Amsterdam 2025, Frederic Meier, SVP of sales at Camunda, led a panel discussing how agentic orchestration isn’t some pie-in-the-sky futuristic concept businesses are preparing for—it’s happening right now.
Several Camunda partners made up the panel guests: Erwin van der Horst, Cognizant; David Brakoniecki, BP3; Edwin Nooijen, Incentro; and Lars Tandrup, EY. Each panelist took a few minutes to explain how their organizations are using the flexibility of AI alongside the reliability of BPMN workflows to solve business problems that, until recently, felt unsolvable.
Let’s have a quick recap of what each panelist brought to the table…
Cognizant: Audits transformed from two hours to ten minutes
Cognizant kicked things off with a story about quality audits. As a (painfully) manual process, each audit call took around 140 minutes. After Cognizant introduced AI agents into its orchestration, that figure fell sharply to something more like ten minutes.
Productivity gains were immediate. Auditors handled 20–30 percent more cases, audit costs dropped nearly in half, and oversight remained solid thanks to BPMN-driven audit trails. AI didn’t replace the human, van der Horst pointed out. Rather, it freed them to focus where judgment mattered most.
BP3: Safe AI in high-stakes compliance
BP3 then turned to the sensitive world of compliance. Their solution, according to Brakoniecki, used large language models to help decide whether healthcare professional meetings met regulatory standards. The value-add for AI in this scenario wasn’t in replacing human reviewers but in knowing when AI should not decide. As a result, ambiguous or high-risk cases automatically escalated to human experts.
Examples like this really showcase what safe AI adoption can look like. AI brought scale and speed to BP3, but Camunda provided the guardrails and transparency that compliance regulators demand.
Incentro and Payter: Customer service at scale
Nooijen spoke for both Incentro and Payter, as the two organizations worked closely together. Incentro built a responsive AI agent to help fuel Payter’s hypergrowth strategy. However, their AI-powered service agent didn’t spit out canned responses—it read from actual documentation and FAQs and provided responses as orchestrated by BPMN logic.
The results spoke for themselves: inquiry handling time was cut in half, lead times dropped by 58 percent, and both customers and employees reported higher satisfaction. Perhaps most impressive? They achieved all this without adding headcount.
EY: A sevenfold leap in trade reconciliation
EY’s example showcased just how dramatic these gains can be. Tandrup explained that when it comes to financial reconciliation, analysts at EY once resolved six to ten cases per day. After adopting agentic orchestration, that number leaped to as many as 64 cases daily. That’s an improvement seven times over.
Compliance headaches melted away, too. T+1 settlement delays—an ongoing regulatory pain point—were reduced by 98 percent. A process that had once been a bottleneck became a showcase for efficiency at EY.
The bigger picture
Taken together, you can see how each organization’s story combines with the next to paint a cohesive picture: true agentic orchestration takes advantage of AI’s adaptability paired with BPMN’s reliability. AI agents bring creativity, speed, and learning capacity; and Camunda’s orchestration ensures auditability, compliance, and—always important—human oversight.
When you consider productivity gains across these organization (from 20–700 percent!) and the reduced errors, cut costs, and happier customers, it’s easy to see that agentic orchestration isn’t a lab experiment. It is real, measurable, and already scaling.
The session “Elevating Agentic Orchestration” closed with a reminder that your organization doesn’t need to wait for a perfect AI future. With Camunda, you can orchestrate AI agents safely, effectively, and transparently right now.
For anyone wrestling with the question of how to bring AI into their most critical workflows, the answer is no longer theoretical. The path is here, the results are in, and the transformation has already begun.
