Banca CF+ Group Enhances Efficiency and Agility with Camunda

Banca CF+, a leading banking group specializing in business financing solutions, faced significant challenges. The bank’s existing processes were complex and needed more visibility, creating bottlenecks that hindered operational efficiency and throttled product development. Realizing the need for a robust process orchestration solution, the bank turned to Camunda to streamline its operations and improve its service offerings.

“The process before Camunda involved continual revisions and updates to our documentation diagram and often the challenge of version control. Now, with Camunda, the version in production is definitive, keeping everyone in sync and greatly simplifying updates or changes to specific processes, and this saves us a considerable amount of time.”
– Moscariello Giammarco, Back-end Engineer, Banca CF+

The challenge

Before the implementation of Camunda, the bank struggled with several critical issues:

• Complex processes with no clear visibility.
• Misunderstandings between developers and project managers due to unclear specifications.
• Excessive manual support and slow development of new business logic and products.
• Difficulty in updating and maintaining accurate process diagrams.

The solution

The bank adopted Camunda as its process orchestration solution to address these challenges head-on. With a focus on digital lending as a main product, the software engineering team, led by back-end engineer Moscariello Giammarco, set out to modernize its banking support products over the course of a year.

“A process that might have taken up to four weeks to develop can now be completed in only two. This acceleration is down to our ability to concurrently test and develop, effectively halving our development time.”
– Moscariello Giammarco, Back-end Engineer, Banca CF+

The implementation of Camunda has allowed the bank to:

• Streamline process management, providing clear visibility to all stakeholders.
• Facilitate the design and implementation of software in collaboration with product managers and other departments.
• Integrate seamlessly with the bank’s existing technology stack.
• Automate 3rd party/external systems, including anti-money laundering (AML) and fraud detection, and human anti-fraud measures involving real-world actions.

“Our development pace has significantly increased with the integration of Camunda into our tech stack. We quickly got proficient in its application, meaning we can deploy processes at speed and wherever necessary, pretty much out-of-the-box.”
– Moscariello Giammarco, Back-end Engineer, Banca CF+

The results

The transition to Camunda has led to significant improvements across the bank’s operations:

• Development time for most processes has been cut by half.
• Operational efficiency has increased, allowing engineers and managers to focus on new products.
• Cross-team collaboration has improved, with non-technical stakeholders like product managers able to understand and engage with process diagrams.
• A clear, real-time view of processes has reduced the need for manual support and troubleshooting.
• The bank has seen a reduction in time spent on development and an increase in the speed of delivering new products to market.

“Camunda has meant big time savings for engineers, managers, and other team members. We can now shift our focus to conceptualizing new products, backed by a thorough and clear understanding of our processes.”
– Gioele Brenz Verca, Product Manager, Banca CF+

Planning for the future

One year into its journey with Camunda, the bank seeks to eliminate legacy processes and fully embrace Camunda for all necessary workflows. The goal is establishing Camunda as the starting point for all new products and refactoring projects. While Camunda’s adoption is currently limited to the tech team, its benefits have become a natural part of the bank’s process improvement culture.

Through the strategic implementation of Camunda, the bank has successfully transformed its approach to process orchestration. The banking group has realized a faster time to value and higher business agility and positioned itself to continue evolving its operational processes. With Camunda, the bank is nw more agile, efficient, and ready to tackle the challenges of the ever-changing financial services landscape.