24 Hour Fitness

High-Volume Real-Time Processes for Fitness Industry Leader

24 Hour Fitness

Using Camunda as a real-time integration platform, 24 Hour Fitness enables all-hours access to gyms across the USA and seamless, real-time communications with members.

24 Hour Fitness, one of the largest health and fitness businesses in the USA, serves nearly four million members across more than 400 clubs. As a 24-hour business, with members accessing clubs and online applications all hours of the day and night, systems failures are unacceptable.

Solution Architect Jimmy Floyd explains: “We’re pushing extreme amounts of volume through Camunda, that should be taking milliseconds to finish.” This includes:

  • Around 800 processes deployed with more than 230 million executed process instances per day.
  • Over 250 decision tables deployed with more than 90 million evaluated decision instances per day.

Data delivered in real-time

Camunda is used to handle all user interactions, whether on the 24 Hour Fitness website, mobile app or in the fitness clubs.

“In our clubs we have a check-in mechanism that works through fingerprint ID and immediately lets you in, but also gives you tons of information – like how much you’ve paid, if you owe anything,” Jimmy says. “We have to get that to the user in milliseconds. We only get a very small window to interact before they come into the club. We want to make that seamless, we’re not here to get in their way.

Translating ideas into executable processes

In addition, using Camunda to enable visual communications between product owners, developers, architects and managers, 24 Hour Fitness has vastly reduced production timelines for new products and communications to a blisteringly fast two-week-sprint.

“Our Product Owners write in business terms ‘this is what I want it to look like’,” Jimmy explains. “For example, I need to validate that this member is an active member, they have no past-due payments. They just lay it all out in BPMN, in words, and they hand it to the developers.”

“Camunda’s been amazing for us.”