The State of Process Automation 2022 - See How Organizations are Driving Business Growth, Generating ROI

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City of Lugano

Developing a citizen portal orchestrated with Camunda to deliver 120 e-services to the public

City of Lugano

Lugano is a Swiss city located in the Italian-speaking canton of Ticino. With about 65,000 residents it is the ninth largest city by population, the second by area and the third financial marketplace in Switzerland. The city administration and its employees provide a variety of services to residents, guests, businesses and associations in areas like safety, mobility, education, culture and sport, social, urban space and environment management.

Read how Città di Lugano has leveraged Camunda to reduce the time spent on specific administrative tasks and related costs by 90%, increase the number of online applications for citizens’ certifications by 70%, and greatly improve the level of trust between citizens and the public administration.