freenet Group

Supporting key sales processes to deliver various internet portals and services to new and current customers

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freenet Group

freenet Group is the biggest network-independent telecommunications provider in Germany. The Group is in the process of establishing itself in the Digital Lifestyle sector as a provider of household / at-home solutions for customers that are not directly related to telecommunications.

Automation of key sales processes

As a provider of various Internet portals and services, it was the aim of freenet.de to efficiently support key sales processes with software solutions. A high degree of automation, high transparency of the processes and an agile project approach were major requirements Since 2012 the Camunda BPM platform hasd been in use to achieve this.

This case study gives a detailed report of the project.

Testimonial

Two things are important to us for the automation of our core processes: high availability in a high-load scenario and the integration into our existing Java EE6 programming model. Both are given with Camunda BPM. In productive operation the following load can currently be easily handled:

  • up to 700,000 process instances per month
  • up to 25,000 process instances per day
  • up to 1600 process instances per hour

We are using 3 JBoss nodes, each of them on a server with 2 cores for one JBoss instance. Thanks to the embedded Camunda process engine the pass-through time of each process instances is really quick, the overhead for service calls is insignificant. Additionally we can use our existing Java knowledge combined with Camunda BPM to quickly and easily build lightweight process solutions. Surely there are more to follow. Besides the technology, the professional support provided by Camunda comes also highly recommended.

-Mahmut Izci, Head of IT