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Camunda supports the FPS BOSA in orchestrating government services

Press Release

February 5, 2025

Camunda Process Orchestration Enhances Efficiency by Reducing Administrative Burden on Citizens and Businesses as well as Public Administration

Brussels, Belgium – As a key component of Belgium’s federal government, the FPS Policy and Support (BOSA) contributes to a modern public administration for citizens and businesses. For the digitisation of existing services and to support the development of new digital services, the FPS BOSA decided to use Camunda for end-to-end automation, orchestrating processes across people and various systems.

At the moment, Camunda orchestrates the following applications and workflows:

  • MyGov.be App: The MyGov.be application is a digital wallet for official documents and a platform for administrative requests available to Belgian citizens. It was launched on 16 May. The app enables online access to identity data and various official documents, such as driver’s licenses, birth or marriage certificates, or social security benefits. Belgium is among the first countries in Europe to provide such a service, in line with the updated eIDAS regulation, which ensures interoperability of national electronic identification systems.
  • eDepot: The eDepot provides a quick and easy way to complete, sign and deposit the forms and documents required to manage creation, modification and dissolution of a company in all administrative databases.
  • OOTS (Only-Once Technical System) Platform: Operating within the Single Digital Gateway Regulation Framework (SDG), the OOTS – the first EU-wide cross-sectorial and cross-domain data space – streamlines cross-border online procedures by allowing citizens and businesses to supply the same data to public authorities only once. OOTs is in development with a planned launch in 2025.

Camunda provides a range of business outcomes to the FPS BOSA especially in terms of:

  • Efficiency: With a high degree of automation, internal resources are free to focus on other projects and initiatives instead of repetitive tasks.
  • Flexibility and scalability: Camunda can easily scale to meet FPS BOSA’s high quality performance levels, even if the number of participants in the network grows exponentially.
  • Regulatory requirements and security: Camunda meets FPS BOSA’s strict EU-regulated security standards.
  • Collaboration: Using a commonly known visual language to design the processes, collaboration across different teams is greatly simplified.
  • Developer Experience: FPS BOSA’s software development team likes working with Camunda’s developer-friendly, pro-code open platform with intuitive low-code capabilities.

“We are proud to play such a crucial role in Belgium’s public administration,” said Frederic Meier, senior vice president, sales, at Camunda. “Our process orchestration and automation solution fulfills all regulatory requirements to be implemented at the heart of government processes, helping public administrations to digitize their services, providing citizens with an outstanding experience.”

Learn more about FPS BOSA here.

About Camunda

Camunda enables organizations to orchestrate and automate processes across people, systems, and devices to continuously overcome complexity, increase efficiency, and fully operationalize AI. Built for business and IT, Camunda’s leading orchestration and automation platform executes any process at the required speed and scale to remain competitive without compromising security, governance, or innovation. Over 700 companies across all industries, including Atlassian, ING, and Vodafone, trust Camunda with the design, orchestration, automation, and improvement of their business-critical processes to accelerate digital transformation. To learn more, visit camunda.com.