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R-KOM, the renowned Bavarian telecommunications provider, faced significant challenges with its internal process engine, which was fundamental to its business operations. The company’s internal software solutions, including a CRM system, were hampered by a lack of advanced process modeling features and proper documentation. The upgrade to Camunda 7, the enterprise process orchestration platform, aimed to address these issues, improving efficiency and transparency across the company’s processes. Their further transition from Camunda 7 to Camunda 8 marks a pivotal step for the organization in achieving full automation, orchestrating end-to-end processes, and preparing the provider for the future.
R-KOM’s original self-implemented process engine was limited, making it difficult for business departments to understand and modify processes and causing a disconnect between business and IT.
“I recall times with Camunda 7 when it required us to rebuild our server files and redeploy things, which was always a bit stressful. Now, with Camunda 8 and its cloud service, updates are a breeze. Essentially, I press a button, and everything is just updated—seamlessly.”
– Florian Hellmeier, Software Architect/Developer, R-KOM
The issues with the old process engine affected the entire business, leading to a lack of clarity and difficulty adapting to changes. The company aimed to establish a clear, dynamic, and documentable set of business processes, allowing for better automation and efficiency.
The further migration to Camunda 8 was prompted by the announcement of the potential end of life for Camunda 7 and the organization’s desire to future-proof its orchestration efforts, compelling R-KOM to evaluate its strategic direction and allowing them to consider and embrace Camunda 8’s rich and up-to-date feature set.
The migration journey was not without its challenges, but R-KOM’s innovative strategies and Camunda’s support ensured a successful transition.
R-KOM’s original decision to transition to Camunda was driven by the need for better process documentation and the ability of business departments to create or change process models easily. The software development team spearheaded the initiative, which is central to R-KOM’s operations and connected to every other part of the organization.
Incorporating a process orchestration platform aligned with R-KOM’s process-driven approach and Camunda’s compatibility with the company’s Java-based tech stack made it an ideal choice. Through orchestration, the team aimed to enhance the documentation, dynamism, and automation of processes to achieve greater operational efficiency and improve customer experience.
“It was hard to understand what was happening in our old processes. Many hidden automated jobs would trigger other parts of a process, and our business departments couldn’t accurately describe changes or new processes. Camunda’s enabled business departments to create and modify process models directly, and coupled with its dynamic process capabilities this significantly boosts our automation potential.”
– Florian Hellmeier, Software Architect/Developer, R-KOM
Post-implementation of Camunda 7, R-KOM experienced a noticeable change in process management. The strategic advantages gained included better customer experience (CX), faster time-to-value, higher business agility, and increased operational efficiency, with the organization meeting its initial goals and seeing overall improvements in its processes.
The migration to Camunda 8 has yielded further significant benefits for R-KOM, positioning the company for a future of innovation and growth.
R-KOM’s Camunda 7 adoption, then migration from Camunda 7 to Camunda 8, is a testament to the power of strategic foresight and technological adaptability. The journey, while stimulating, has established a robust foundation for continuous process improvement and innovation. As R-KOM looks to the future, the benefits of this transformation are clear: improved business/IT insights and alignment, enhanced customer satisfaction, improved operational excellence, and a strengthened competitive edge.
R-KOM is a municipal company of the city of Regensburg and has been the regional telecommunications provider for eastern Bavaria since 1997. R-KOM continuously invests in the expansion of its own fiber optic infrastructure with the aim of reaching communication at the speed of light anytime and anywhere in the region.
R-KOM offers a wide range of Internet, telephone, and TV plans for private customers in the region of Eastern Bavaria. Business customers benefit from individual solutions in the area of telephone and Internet connections, site networking, server housing in the R-KOM data centers, and much more. As a local provider, R-KOM places particular emphasis on customer proximity, which is why competent, individual advice is paramount.
Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation.
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