The Swiss Federal Institute of Intellectual Property (IPI) has its headquarters in Bern, Switzerland. It is the address for intellectual property (trademarks, patents and designs) in Switzerland and partly also for the corresponding international applications. It examines national applications, grants intellectual property rights and administers them.
Since 2014, the IPI has used Camunda to run their core processes in the area of intellectual property rights management. The following interview was conducted with the responsible project leader, Jürgen Horwath.
“We had a proprietary solution for the execution of business processes. Communication between the business side and IT was very difficult. The complexity and cost of process implementation was very high. The operation of the processes and the development of changes and improvements were difficult and depended on the expertise of specific persons. We have complex business processes that change frequently and generally very complex security requirements. Their compliance was difficult to monitor. In order to achieve a more business-driven development, we opted for the use of Business Process Management (BPM).”
“Initially we evaluated a number of BPM suites (e.g. Bosch SI, IBM and edorasware) and immediately knew what we did not want:
Camunda is the only manufacturer that truly and consistently supports BPMN 2.0 and does not propagate the “Zero Code BPM” myth. Camunda did not force us to change our IT environment or technology stack, but offered a fully integrated BPM engine with optional tools.
This allowed us to benefit from BPM without having to adjust to specific products. We could freely decide which products and technologies we wanted to use for UI, monitoring, reporting, search etc. Additionally it offered integration with Java EE, which meant we were able to fully benefit from Java EE.”
“Our project was set up as follows:
Technically, we have had no significant challenges with Camunda. As an organization, we had to understand that management and business process owners can now directly and precisely communicate with the software developers. The introduction of BPM in an organization is challenging, but once the people involved learn of the benefits, it is a lot of fun.“
“We mainly achieved three things:
In summary, it can be said that Camunda allows the use of BPM without any special dependencies. As an organization, we benefit from BPM and still managed to keep our strengths. We have a business driven development process: What we develop is business motivated and transparent for everyone and as a result, reliable and of higher quality.
We defined more than 100 business processes in this project. Per day, this means 5,000 actual processes (process instances). Operationally, approximately 250 users are involved in the business processes.”