Integrating robust analytics tools has become essential for businesses that want to optimize their automated processes. Camunda Optimize is an invaluable ally in this endeavor, offering invaluable insights that empower collaboration between business and IT.
CamundaCon NYC 2024 may have just concluded, but we would be remiss if we didn’t share this great story from CamundaCon Berlin 2024. At that event, process automation evangelist Tim Stawowski from Wertgarantie spoke to a packed auditorium (available on-demand) about how they get the most out of Optimize for gauging process optimization and business best practices.
“We’ve seen a 37% increase in customer-driven claim completions, which has substantially reduced the workload on our employees and accelerated our service delivery. This tool has enhanced our operational agility and delivered a tangible ROI by cutting down process times from days to hours. It’s a game-changer for fostering a dynamic and responsive business environment.”
– Tim Stawowski, web developer, Wertgarantie
As many organizations navigate complex processes with process orchestration, leveraging solutions that produce actionable insights isn’t just an upgrade or “nice to have”—it’s a transformative strategy for sustained success, collaboration, and business intelligence.
Process intelligence at Wertgarantie
Tim considers a real-world example: Wertgarantie is an insurance company committed to sustainable business practices. The company sought to improve its claim service process and turned to Optimize for insights.
- Before Camunda Optimize: The claim service process was fraught with potential inefficiencies, with employees often requiring additional customer information, leading to delays.
- After Camunda Optimize: Wertgarantie leveraged Optimize to track the completion rate of claims processed through the customer portal. The insights gained allowed them to identify a significant improvement opportunity—shifting more claim completion tasks to customers via the portal, thus freeing up employee resources and expediting the overall process.
The intersection of business acumen and technological prowess
- Leveraging Camunda Optimize: During his presentation, Tim highlighted several real-world applications and results:
- Enhanced visibility: Utilizing dashboards to monitor process health and performance.
- Data-driven decisions: Harnessing key performance indicators (KPIs) for strategic planning.
- Agile adaptability: Continuously refining processes through iterative improvements.
- Collaborative synergy: In his demonstration at CamundaCon, Tim discussed at length how Optimize acts as a catalyst for IT-business alignment and intelligent decision-making:
- Shared goals: Establishing common objectives through transparent KPIs.
- Process analytics: Utilizing the tool’s analytics to pinpoint areas for enhancement.
- Informed iteration: Leveraging historical data to inform future process iterations.
Camunda’s “one model modeling” approach empowers business leaders and developers to collaboratively craft BPMN models that visually map out intricate processes, capturing every interaction along the journey. This method eliminates isolated and error-prone automation, fostering collaboration through a shared, singular model.
The practitioner’s toolkit
Wertgarantie has been leveraging the features of Camunda Optimize for success in several distinct ways:
- Modeling for measurement. Tim discusses the importance of process modeling not just for execution but also for measurement. Recognizing this, you can ensure that the data captured aligns with the metrics that matter most to your business.
- KPI identification and tracking. Establishing clear KPIs to quantify process performance is a critical element of success. Whether it’s the average duration of claim processing or the percentage of tasks completed by customers, KPIs serve as a compass to navigate process efficiency and provide a road map for success.
- Dashboard deployment. The facility to create targeted dashboards that provide at-a-glance insights into process performance is invaluable. Wertgarantie uses dashboards to great effect, and they can be customizable to cater to different roles within an organization, from operational teams to C-suite executives.
- Iterative improvement. Wertgarantie has embraced a culture of continuous improvement, analyzing process data to identify bottlenecks or inefficiencies and then iterating on process design to enhance performance.
- Business-IT collaboration. Fostering a collaborative environment where IT and business stakeholders work together has been a game-changer for Tim and his team. Using Optimize to bridge the communication gap by presenting process data in a format that is accessible and actionable for all parties involved has been a force multiplier across the organization.
The outcome
By implementing Optimize, Wertgarantie not only streamlined its process but also reinforced its commitment to efficient and sustainable operations. This strategic move enhanced customer satisfaction and provided a competitive edge in the marketplace.
In an impromptu behind-the-scenes chat in Berlin, Tim discussed the marked difference Camunda has made in their operations.
For Wertgarantie, adopting Optimize was more than just integrating a new tool—it was about embracing a culture of continuous improvement and best-in-class collaboration. By applying the principles outlined above, Tim says, organizations can unlock the full potential of their business processes, drive innovation, and achieve long-term success.
For further reading on optimizing business processes with Optimize and process orchestration, please visit our Camunda Optimize Documentation and explore our Insurance Success Stories.
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