From loan origination and claims to patient access, outage response, and global fulfillment, Camunda coordinates AI agents, people, and systems across the high-stakes processes that define performance in your industry.
Every industry has its own systems, regulations, operating models, and failure modes. But the hardest processes share a pattern: work crosses people and technology, exceptions are unavoidable, and the outcome has to stay reliable even as AI takes on more responsibility.
Camunda provides one orchestration foundation for that work, with the open framework to fit your architecture and the governance, auditability, and human control required for business-critical processes now and in the future.
Explore the processes, use cases, and customer proof most relevant to your sector.
Banking & financial services
Coordinate AI agents, human review, core banking systems, payment rails, and policy decisions inside governed, auditable processes.
Insurance
Orchestrate AI agents, adjusters, rules, documents, and core insurance systems from intake through resolution, with the same governance and an audit trail across every step.
Healthcare & life sciences
Coordinate patient access, medication management, prior authorization, and clinical safety processes across systems, AI agents, and human clinicians.
Logistics & transport
Coordinate booking, routing, customs, carrier handoffs, and exception resolution across the systems and people responsible for getting goods where they need to go.
Telecommunications
Orchestrate activations, outages, billing events, and service resolution end to end, with consistent process state and SLAs across every handoff.
Retail
Connect orders, inventory, fraud checks, fulfillment, and service across channels so exceptions can be resolved before they become lost sales or broken promises.
Public sector
Coordinate benefits, permits, compliance, and investigations across agencies, systems, AI agents, and human reviewers while preserving a complete audit trail.
Manufacturing & automotive
Orchestrate supplier onboarding, production, quality, maintenance, and safety processes across plants, enterprise systems, AI agents, and human sign-offs.
Technology
Coordinate customer-facing processes and internal operations across microservices, incident response, routing, escalations, and human intervention on one orchestration foundation.
Energy & utilities
Orchestrate field service, outage response, asset maintenance, billing, and regulatory processes across distributed systems, AI agents, and people.
Media & entertainment
Coordinate validations, approvals, rights and royalty workflows, and distribution while AI handles high-volume work and people retain control of consequential decisions.
Proven in business-critical processes
Across financial services, healthcare and insurance, telecommunications, and numerous other sectors, enterprises use Camunda to run high-volume, regulated, and customer-critical processes at scale.
Banking & financial services
Barclays uses Camunda to orchestrate its post-trade processing lifecycle with greater resilience, visibility, and control. Its modernized architecture processes tens of millions of transactions daily.
Healthcare & insurance
Switzerland's largest healthcare insurer deployed Camunda in 48 hours. Within the first three months after go-live, 15,000 applications were submitted through its self-service sign-off process.
Telecommunications
Swisscom uses Camunda to automate its national network rollout with a reusable orchestration architecture, increasing productivity 10x while shortening development cycles.
2026 industry research
Across insurance, banking and financial services, healthcare, and logistics and transportation, the 2026 State of Agentic Orchestration and Automation reports show the same pressure from different angles: organizations are investing in AI and automation, but turning agentic use cases into reliable production processes remains difficult. Explore the industry-specific data, barriers, and priorities shaping what comes next.
Insurance
State of Agentic Orchestration and Automation 2026: Insurance
Banking and financial services
State of Agentic Orchestration and Automation 2026: Banking and Financial Services
Healthcare
State of Agentic Orchestration and Automation 2026: Healthcare
Logistics & transportation
State of Agentic Orchestration and Automation 2026: Logistics & Transportation
Camunda is a horizontal orchestration platform, not a collection of industry-specific products. The same foundation coordinates AI agents, people, systems, APIs, and services across sectors; what changes is the process, the operating context, and the controls the outcome demands.
See how Camunda can coordinate the AI agents, people, systems, and decisions behind the outcomes your business is measured on.