Process Automation for the Public Sector

Discover how public sector organizations worldwide use Camunda for process automation and digital transformation

Camunda provides outstanding products and services. The software suite has the right blend of standard compliancy, developer friendliness, openness and ease of use.

— Enrico Gulfi, Director of IT, City of Lugano

Many public sector organizations have been instructed to modernize and streamline citizen services and reduce costs. They all share similar challenges around budget constraints and increased demand, yet the rate of adoption for new, innovative ways of working varies greatly from country to country, and even among agencies within the same layer of government. Regardless, large-scale digital transformation has proven to be the best way to achieve these aims and both early and late adopters can benefit greatly from it.

Bringing transformation to the public sector

This is where Camunda comes in. Our solution supports organizations by providing open, standards-based software that enables government agencies to leverage or replace existing systems while creating new cloud-native solutions that streamline and automate core operations. And as agencies move from on-premise to cloud-native environments, Camunda can orchestrate interactions between people, rules, bots, and artificial intelligence to drive large-scale adoption.

Customers like the ministries of justice for Germany and the UK, the U.S. Department of Veterans Affairs, NASA, and the city of Montréal are using Camunda to modernize their technology stack, improve citizen services and streamline business processes such as:

  • Identity and access management
  • Benefits management
  • Case management
  • Claims processing
  • Eligibility and enrollment
  • Fraud management
  • Grants management
  • Housing allocation
  • HR onboarding
  • Invoicing
  • Trademark reviews

Future-proof architecture fit for your needs

Camunda’s open software and flexible architecture enable powerful end-to-end process orchestration of both human and system processes. 

When funding is limited, it is crucial to have both future-proof and flexible options. Camunda software can be deployed on-premises or in the cloud, making it highly scalable and easy to integrate with most common technical architectures and frameworks.

With Camunda, your team can design, automate, manage and improve a virtually unlimited variety of end-to-end business processes. Tools like Cockpit and Optimize enable you to keep track of your processes at all times and identify bottlenecks before they become an issue.

Hear from Adrianna Tan at San Francisco Digital Services about “Exploring Automation in Local Government Digital Services in a Post-Pandemic World

Video thumbnail showing the cover slide for a presentation by Camunda co-founder Bernd Ruecker about software architecture in telecommunications for 2021

Watch how other organizations leverage process automation for the public sector at the Process Automation Forum: Public Sector

Video thumbnail showing the cover slide for a presentation by Camunda co-founder Bernd Ruecker about software architecture in telecommunications for 2021

Find out how Camunda compares to other solutions and technologies

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Automate Any Process, Anywhere

Scalable architecture fit for your growth plans

Camunda’s open software and flexible architecture enable powerful end-to-end process orchestration. It can be deployed on-premises or in the cloud, making it a highly scalable solution that can be easily integrated with most common technical architectures or frameworks. This is in stark contrast to other process automation vendors whose systems often resemble restrictive black boxes that are implemented in isolation to other processes and systems, limiting their ability to scale as your business grows.

Global success at scale

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U.S. Department of Veterans Affairs logo

Customer success

Digital transformation to better serve U.S. veterans

The U.S. Department of Veterans Affairs (VA), which supports 22m veterans and their families across the U.S., was seeking to modernize and streamline business processes. Within a year of introducing Camunda, they had increased the automation rate by more than 65%. This freed up their staff to focus on other critical tasks. In addition, the VA was able to reduce the average time it took to process pension, DIC (Dependency and Indemnity Compensation) and burial claims by over one third, with some claims being completed the same day they are established.
Read the full case study here.

Questions?

Get in touch now to find out how we can tailor our solution to solve your challenges.