Process Orchestration for the Public Sector

Discover how public sector organizations worldwide use Camunda for process automation and digital transformation

Camunda provides outstanding products and services. The software suite has the right blend of standard compliancy, developer friendliness, openness and ease of use.

— Enrico Gulfi, Director of IT, City of Lugano

Many public sector organizations have been instructed to modernize and streamline citizen services and reduce costs. They all share similar challenges around budget constraints and increased demand, yet the rate of adoption for new, innovative ways of working varies greatly from country to country, and even among agencies within the same layer of government. Regardless, large-scale digital transformation has proven to be the best way to achieve these aims and both early and late adopters can benefit greatly from it.

Bringing transformation to the public sector

This is where Camunda comes in. Our solution supports organizations by providing open, standards-based software that enables government agencies to leverage or replace existing systems while creating new cloud-native solutions that streamline and automate core operations. And as agencies move from on-premise to cloud-native environments, Camunda can orchestrate interactions between people, rules, bots, and artificial intelligence to drive large-scale adoption.

Customers like the ministries of justice for Germany and the UK, the U.S. Department of Veterans Affairs, NASA, and the city of Montréal are using Camunda to modernize their technology stack, improve citizen services and streamline business processes such as: benefits and case management, claims processing, eligibility and enrollment, trademark reviews, fraud management, and more.

Future-proof architecture fit for your needs

Camunda’s open software and flexible architecture enable powerful end-to-end process orchestration of both human and system processes. 

When funding is limited, it is crucial to have both future-proof and flexible options. Camunda software can be deployed on-premises or in the cloud, making it highly scalable and easy to integrate with most common technical architectures and frameworks.

With Camunda, your team can design, automate, manage and improve a virtually unlimited variety of end-to-end business processes. Tools like Operate and Optimize enable you to keep track of your processes at all times and identify bottlenecks before they become an issue.

Scalable architecture fit for your growth plans

Camunda’s open software and flexible architecture enable powerful end-to-end process orchestration. Our solution provides organizations with speed, scale, security and resiliency without the overhead of building and maintaining infrastructure. Furthermore, our open architecture approach unlocks universal connectivity thanks to a series of essential connectors along with simple and intuitive integrations across a variety of technology enablers.

Global success at scale

active users
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countries worldwide
U.S. Department of Veterans Affairs logo

Customer success

Digital transformation to better serve U.S. veterans

The U.S. Department of Veterans Affairs (VA), which supports 22m veterans and their families across the U.S., was seeking to modernize and streamline business processes. Within a year of introducing Camunda, they had increased the automation rate by more than 65%. This freed up their staff to focus on other critical tasks. In addition, the VA was able to reduce the average time it took to process pension, DIC (Dependency and Indemnity Compensation) and burial claims by over one third, with some claims being completed the same day they are established.
Read the full case study here.

More resources for public sector automation

Align Public Sector Processes with a High-Level Strategy

See public sector process examples, technical process metrics, and business process metrics you can use to measure success in this industry-specific guide.

The State of Process Orchestration 2024

Download the full report to understand the latest benchmarks and insights for IT leaders looking to improve automation initiatives.

Camunda Compared to Alternatives

Understand the full process automation landscape and the different categories of tools available.

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