$66.6m
worth of gains from improvements in operational efficiency
Autonomous AI agents make telco customers feel more connected
Embed agentic AI into network, billing and customer journeys for proactive fixes, personal service and lower operational costs.
The largest benefit is the speed, and at the same time, the increase in efficiency, and our solution enables us to achieve a better quality and therefore greater stability, which leads then to far fewer failures and outages.
Lukas Fröhlich, Teamlead E2E Process Automation, T-Systems Austria
Join Vodafone, AT&T, and O2 — Experience faster time-to-market and streamlined operations.
Problems fixed before customers even know they exist
Telecom providers face massive pressure to cut costs, retain subscribers, and manage complex systems. Agentic AI changes this—governed agents autonomously detect and resolve issues, orchestrate processes, and drive uptime, agility, and loyalty.
High Impact Use Cases
Network Performance Assurance
Deploy AI agents to monitor traffic, predict degradation, and initiate remediation across layers to minimize downtime and improve quality of service.
Customer Lifecycle Management
Mitigate churn by embedding AI into usage analysis, offer generation, and proactive outreach to keep high-risk customers engaged.
Fraud Detection and Risk Response
Use AI to detect SIM swaps, spoofing, and anomalous traffic in real time, then trigger orchestrated security workflows to contain losses.
Service Provisioning and Activation
Orchestrate onboarding by embedding AI into order validation, device configuration, and plan activation to reduce setup times and human error.
Deliver trusted AI autonomy in telecommunications with agentic orchestration
Deploy AI agents that keep networks up and customers happy
Build and deploy AI agents
Rapidly create enterprise-grade agents with guardrails and an airtight audit trail.
Coordinate agents and systems
Blend deterministic and dynamic actions to automate complex OSS/BSS and network journeys.
Transform valuable processes
Bring AI into core fault prediction, churn prevention, and service activation to reinvent knowledge work in a unified platform.
Networks run on thousands of systems. Intelligence can't be siloed.
No single team owns the end-to-end service journey. NOC engineers, OSS/BSS operators, field technicians, customer care, and IT all need shared visibility into agent decision logic to spot risks, enforce boundaries, and prioritize where AI agents drive the biggest gains in uptime and retention.
"Developers were all of a sudden, like, tenfold more productive because they can talk directly with the stakeholders regarding the process."
Roman Bigler, DevOps Engineer, Swisscom
That's the strength of Agentic BPMN, the single visual framework that unites every player, ensuring AI is crafted collectively, not tacked on in isolation.
How Telcos can achieve breakthrough business outcomes
Technological advancements driven by changing customer demands are redefining the complex telecommunications landscape. Simply offering reliable services isn't enough. Telcos need to shift the focus towards streamlining various processes — from signup to support and more — to deliver that seamless experience.
Future-proof your network
5G, IoT, and data-driven applications require a future-proof architecture to manage complex systems and networks. Process orchestration streamlines workflows with various endpoints, enabling you to deliver at speed and exceptional reliability.
Unlock new revenue streams
Traditional models are facing disruption. To keep up, you need digital transformation, well-aligned processes, and end-to-end visibility. Reinvent your business model with process orchestration to anticipate shifting market trends, seize new opportunities, and maximize ROI.
Adapt to changing customer needs
Today's customers demand personalization and seamless experiences across channels, which can increase process complexity. Process orchestration allows you to design and deliver the best customer experience more efficiently, and adapt to changes faster.
“One of the greatest benefits of our project with Camunda has been the close cooperation between business and IT fostered by business-process-centered communications between the teams.”
Michael Voeller, Head of Project and Demand Management, Branded Reseller Business · Vodafone
408%
increase in ROI among companies that implemented Camunda
8 months
of average payback period
Leading Telcos choose Camunda to enable ultra-fast services that bridge global connections
Tame complexity
A vast network infrastructure with diverse technologies and vendors can be a logistical nightmare.
Camunda automates processes across different network elements, leading to faster deployments and reduced errors.
Ease manual workload
Many mission-critical telecommunications processes still rely on manual work, leading to inefficiencies and human error.
Camunda helps orchestrate and automate these tasks, saving valuable resources and improving operational efficiency.
Seamless service delivery
Launching new services involves integrating complex business processes across multiple business units and outside vendors.
Camunda streamlines integration to accelerate time-to-market and ensure a consistent, high-quality customer and employee experience.
Reduce operational costs
To reduce costs, telecommunications companies need to optimize their workflows and maximize returns from existing tech stack.
Camunda helps identify inefficiencies, enables faster turnarounds, and reduces rework, enabling better resource allocation.
Break down silos
Legacy systems and departmental barriers can create silos, hindering efficient collaboration.
Camunda offers a one-model approach to unify processes across departments with a common visual language, enabling teams to work together towards shared goals.
Simplify compliance
Telcos operate in a strict regulatory environment with data privacy and industry-specific requirements.
Camunda supports compliance with a myriad of local and country-level regulations by streamlining critical processes.
BEST-IN-CLASS CUSTOMER EXPERIENCES
See how our customers are leading the change in telecommunications
More customer success storiesWhy act now: Embrace the potential for growth and collaboration in an increasingly connected world
Legacy tech, siloed IT, supply chain, and network functions all hinder your ability to deliver seamless services, leading to reduced customer satisfaction. Breaking down silos and integrating operations across the board fosters a more agile and responsive environment that drives business growth.
Lead with innovation
Handling the ever-growing demand for bandwidth and data consumption requires not only the right tools, but a flexible architecture that allows you to scale. This ensures that your automation stack never constrains your ability to innovate and handle increased volumes.
Provide great customer experiences
Today's customers demand seamless mobile data experiences and diverse communication tools beyond traditional voice calls. To continuously offer new services to customers, you need automated processes that streamline rollouts, allowing your team to focus on creating value that aligns with business goals.
End operational inefficiency
Cumbersome legacy applications are expensive to maintain, drain IT resources, and hinder your ability to adapt to market trends. Iteratively modernizing legacy systems and connecting endpoints help maximize the value of existing investments and respond to new customer needs faster.
“Camunda seamlessly combines automated tasks with nonautomated tasks. That was a big criterion for us, and so was scalability. As you can imagine, our systems must cope with quite a lot. Our market is highly regulated. Camunda is very flexible and nimble — and the faster we can iterate, the better.”
Source: The Total Economic Impact™ Of Camunda For Enterprises, a commissioned research by Forrester
Accelerate your project with the help of our global network of experts
Our network of trusted partners bring deep industry knowledge to help you achieve your process orchestration goals faster.
Developers love our documentation (and training)
We have a vibrant community of over 100,000 developers worldwide that use Camunda every day to orchestrate and transform complex processes.
Helpful Documentation
Get all step-by-step guides and reference docs to understand supported environments, releases, dependencies, and more.
On-Demand Training
Camunda Academy provides anyone with free, unlimited on-demand training on subjects like BPMN, DMN, and Camunda.
Resources to increase organization-wide productivity
How Telecommunications Companies Can Deliver Unified Digital Experiences
Overcome these technology challenges to improve customer experiences and drive growth.
Download guideUnderstand Microservices
Learn how to overcome microservices challenges by following some best practices.
Download guideCamunda Compared to Alternatives
Understand the full process automation landscape and the different categories of tools available.
Download guide
Security at Camunda
Our top priorities are information security, privacy, and accessibility.
We comply with ISO/IEC 27001 standards, SOC 2 Type 2, and GDPR. If you need more detailed security information, please visit our Trust Center, where you can access our customer assurance packages.
