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Tame complexity to deliver innovation in telecommunications

Telco giants unlock the value of process orchestration to maximize resources and generate new revenue streams

We need to be on time, we can’t wait seven days to process an order, we can’t wait seven days to respond to something, we need to be always ahead and always responsible.

Willm Tüting, Managing Director, conology GmbH, consultant to Deutsche Telekom and Camunda Certified Partner

Join Vodafone, AT&T, and O2 — Experience faster time-to-market and streamlined operations.

How Telcos can achieve breakthrough business outcomes

Technological advancements driven by changing customer demands are redefining the complex telecommunications landscape.

Simply offering reliable services isn’t enough. Telcos need to shift the focus towards streamlining various processes — from signup to support and more — to deliver that seamless experience.

Future-proof your network

5G, IoT, and data-driven applications require a future-proof architecture to manage complex systems and networks.

Process orchestration streamlines workflows with various endpoints, enabling you to deliver at speed and exceptional reliability.

Unlock new revenue streams

Traditional models are facing disruption. To keep up, you need digital transformation, well-aligned processes, and end-to-end visibility.

Reinvent your business model with process orchestration to anticipate shifting market trends, seize new opportunities, and maximize ROI.

Adapt to changing customer needs

Today’s customers demand personalization and seamless experiences across channels, which can increase process complexity.

Process orchestration allows you to design and deliver the best customer experience more efficiently, and adapt to changes faster.

“One of the greatest benefits of our project with Camunda has been the close cooperation between business and IT fostered by business-process-centered communications between the teams.”

Michael Voeller, Head of Project and Demand Management, Branded Reseller Business
Vodafone

$66.6m

worth of gains from improvements in operational efficiency

408%

increase in ROI among companies that implemented Camunda

8 months

of average payback period

Leading Telcos choose Camunda to enable ultra-fast services that bridge global connections

Tame complexity

A vast network infrastructure with diverse technologies and vendors can be a logistical nightmare. Camunda automates processes across different network elements, leading to faster deployments and reduced errors.

Seamless service delivery

Launching new services involves integrating complex business processes across multiple business units and outside vendors. Camunda streamlines integration to accelerate time-to-market and ensure a consistent, high-quality customer and employee experience.

Break down silos

Legacy systems and departmental barriers can create silos, hindering efficient collaboration. Camunda offers a one-model approach to unify processes across departments with a common visual language, enabling teams to work together towards shared goals.

Ease manual workload

Many mission-critical telecommunications processes still rely on manual work, leading to inefficiencies and human error. Camunda helps orchestrate and automate these tasks, saving valuable resources and improving operational efficiency.

Reduce operational costs

To reduce costs, telecommunications companies need to optimize their workflows and maximize returns from existing tech stack. Camunda helps identify inefficiencies, enables faster turnarounds, and reduces rework, enabling better resource allocation.

Simplify compliance

Telcos operate in a strict regulatory environment with data privacy and industry-specific requirements. Camunda supports compliance with a myriad of local and country-level regulations by streamlining critical processes.

Best-in-class customer experiences

See how our customers are leading the change in telecommunications

Why act now: Embrace the potential for growth and collaboration in an increasingly connected world

Legacy tech, siloed IT, supply chain, and network functions all hinder your ability to deliver seamless services, leading to reduced customer satisfaction.

Breaking down silos and integrating operations across the board fosters a more agile and responsive environment that drives business growth.

Lead with innovation

Handling the ever-growing demand for bandwidth and data consumption requires not only the right tools, but a flexible architecture that allows you to scale.

This ensures that your automation stack never constrains your ability to innovate and handle increased volumes.

Provide great customer experiences

Today’s customers demand seamless mobile data experiences and diverse communication tools beyond traditional voice calls.

To continuously offer new services to customers, you need automated processes that streamline rollouts, allowing your team to focus on creating value that aligns with business goals.

End operational inefficiency

Cumbersome legacy applications are expensive to maintain, drain IT resources, and hinder your ability to adapt to market trends.

Iteratively modernizing legacy systems and connecting endpoints help maximize the value of existing investments and respond to new customer needs faster.

“Camunda seamlessly combines automated tasks with nonautomated tasks. That was a big criterion for us, and so was scalability. As you can imagine, our systems must cope with quite a lot. Our market is highly regulated. Camunda is very flexible and nimble — and the faster we can iterate, the better.”

Source: The Total Economic Impact™ Of Camunda For Enterprises, a commissioned research by Forrester

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Accelerate your project with the help of our global network of experts

Our network of trusted partners can help implement Camunda at your organization to help you achieve your goals.

Developers love our documentation (and training)

We have a vibrant community of over 100,000 developers worldwide that use Camunda every day to orchestrate and transform complex processes.

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On-Demand Training

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Resources to increase organization-wide productivity

How Telecommunications Companies Can Deliver Unified Digital Experiences

Overcome these technology challenges to improve customer experiences and drive growth.

Download guide

Understand Microservices

Learn how to overcome microservices challenges by following some best practices.

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Camunda Compared to Alternatives

Understand the full process automation landscape and the different categories of tools available.

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We comply with ISO/IEC 27001 standards, SOC 2 Type 2, and GDPR. If you need more detailed security information, please visit our Trust Center, where you can access our customer assurance packages.

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