Camunda

Embed AI across the insurance landscape

Reinvent claims, underwriting, and servicing processes to improve experience and reduce cost-to-serve while staying in control.

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We already were using Camunda as our orchestration layer for DMN and our business processes, and it was easy to add the AI and IDP capabilities into that orchestration.

Marcus Hunger, Software developer

A trusted partner of world-class insurance companies

  • AXA
  • Generali
  • BNP Paribas
  • Mongeral Aegon
  • Indiana Farm Bureau

  • 70% greater

    claim processing efficiency with AI and automation

    Source: McKinsey & Company

  • $160 billion

    in gains from AI projected by 2027

    Source: Accenture

  • 74% of firms

    struggle to transition AI pilots to enterprise-wide solutions

    Source: Boston Consulting Group

Balancing risk and returns with AI

Firms are looking to move beyond scattered AI experiments and create an adaptable foundation to handle any demand while maintaining carrier profitability and resilience.

Insurance leaders are caught between rising costs, legacy constraints, and the promise of AI transformation. Firms need to take a different approach to scale AI deployments beyond siloed implementations into an integrated platform that manages dynamic scenarios without adding technical debt.

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High Impact Use Cases

  • Personalized Experiences

    A team of AI agents identifies life events, potential risks, and coverage gaps and proactively alerts customers.

  • Proactive Guidance

    AI detects emerging natural disaster threats and connects at-risk policyholders with resources before impact.

  • Dynamic Risk Underwriting

    Agentic systems continuously calibrate pricing and risk models as behavior and conditions change.

  • Enhanced Risk Ecosystem

    Coordinate a range of sensor networks, telematics, smart devices, and public data to prevent losses.

Reimagine complex, high-stakes work with agentic orchestration

Deploy AI agents into claims, underwriting, and servicing with guardrails, audit, and measurable ROI.

  • Build and deploy AI agents

    Rapidly create AI agents that understand policies, conversations, and takes action within guardrails.

  • Orchestrate agents and systems

    Coordinate agents, teams, and technology end-to-end so journeys flow across channels instead of getting stuck in silos.

  • Transform valuable processes

    Bring AI into core processes so your teams can focus on meaningful customer interactions.

Future-proof insurance with scalable processes

Insurance companies navigate rising costs and evolving customer expectations while juggling a changing workforce, mounting regulations, and outdated systems that lack transparency.

Process orchestration simplifies complexity, streamlines workflows, and empowers insurers to delight customers and employees with both existing and next-gen technology.

  • Break down silos

    Isolated workflows and tools slow you down. Process orchestration breaks down silos by automating end-to-end processes. A visual, one-model approach connects core insurance functions, from underwriting to claims processing and customer service, unlocking efficiency.

  • Tame complex processes

    Customers demand a seamless digital experience, but complex legacy systems and manual processes often stand in the way. Process orchestration integrates any technology from end to end to deliver streamlined processes that delight customers and employees.

  • Innovate at scale

    Insurance businesses need flexible processes to seamlessly innovate and adapt to increased volumes. Camunda is uniquely designed to help you win more customers through a better experience today and drive innovation to meet future demands.

“With the drive towards large-scale digitization of products and services accelerating, insurers should act now to remain competitive, conduct business more efficiently, and reduce costs.”

Christian Nicoll Director of Platform Engineering and Operation · Generali Switzerland

Forward-thinking insurers choose Camunda to improve operations and create a competitive edge

Camunda provides a developer-friendly platform to rapidly deliver new insurance automation projects — or improve existing processes — so you can outpace any change.

  • Faster policy issuance and approvals

    With process orchestration, insurers can streamline underwriting, risk assessment, and documentation to improve efficiency and experience.

  • Data-driven risk management

    Process orchestration unlocks enhanced visibility by facilitating the integration of real-time data across claim processing. This empowers proactive fraud detection and minimizes losses.

  • Improved claims processing

    Orchestrated processes simplify integrating multiple data sources and decision automation to minimize errors and free up staff for complex claims and better service.

  • Simplified regulatory compliance

    By adopting process orchestration, you can easily automate compliance checks and reporting, minimizing non-compliance penalties and reputational damage.

Start fast without starting from scratch

Use proven solution accelerators to speed up delivery of high-impact insurance processes with flexibility to meet your unique needs.

Discover how Danica uses Camunda to scale AI in its claims process and stay competitive in the insurance market.

Watch the video featuring Janus Kierkegaard & Lee Kiew Seng from Danica

Why act now: Create a foundation for transformation

A mix of legacy systems, point automation, and isolated new technologies creates disconnected processes that reduce agility and the overall value of your investments.

Process orchestration enables a modern, integrated tech stack that tames complex processes, unlocking the full potential of your technology and boosting business agility.

  • Efficient resource allocation

    Legacy systems are more prone to failures and require frequent maintenance. These expenses drain budgets and divert resources from innovation. Process orchestration enables you to iteratively modernize systems to focus resources on initiatives that enhance customer experience.

  • Keep up with increased demand

    Managing diverse insurance products and intricate risk assessments with isolated technology is full of bottlenecks. Process orchestration helps insurance companies seamlessly manage and improve their processes as needs change.

  • Improve driving insights

    Isolated technology limits visibility into process performance and customer experience. Process orchestration enables you to extract the most value from your customer data, guiding improvements or innovating new products.

“Camunda is working really well for us. The amount of documents is increasing, but the number of people doing the work is decreasing: it's now two teams instead of the previous three.”

IT Architect Source: The Total Economic Impact™ Of Camunda For Enterprises, a commissioned research by Forrester · Insurance

Accelerate your project with the help of our global expert network

Our network of trusted partners bring deep industry knowledge to help you achieve your process orchestration goals faster.

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  • Helpful Documentation

    Get all step-by-step guides and reference docs to understand supported environments, releases, dependencies, and more.

    View documentation

  • On-Demand Training

    Camunda Academy provides anyone with free, unlimited on-demand training on subjects like BPMN, DMN, and Camunda.

    Join the Academy

Resources to increase agility and efficiency across your organization

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