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Camunda Platform

Align Human Workflows and Automation with Camunda Platform 7.16

We’re excited to announce Camunda Platform 7.16, the latest release of our process automation solution. This release introduces new features that simplify how software developers can create tasks and orchestrate them in an efficient end-to-end process:

  • Get cross-process performance analytics with new Optimize features
  • Manage long-running processes easier than ever with Cockpit
  • Design user task forms with the Camunda Form Builder
  • Get time-saving modeling guidance and productivity help

End-to-end business processes often involve a combination of automated and manual work because for many organizations, human touchpoints are an important part of their core business processes. For example, customer service tasks often require empathy, which is something that automation alone cannot provide. According to Forrester:

“In fields like customer service, automation technologies free agents from repetitive tasks like authenticating a customer’s identity. This lets agents focus their efforts on human parts of the interaction, like addressing a customer’s issue with emotion and empathy.”

— Forrester, The Tools That Matter: Demystifying Emerging Technologies, May 25, 2021

Camunda Platform provides software developers with the ability to design, implement and analyze end-to-end processes by orchestrating not only fully automated tasks, but also manual tasks for common hybrid use cases. Customers such as Helvetia Insurance, Deutsche Telekom, Keller Williams Real Estate, Jyske Bank and Babylon Health use Camunda Platform to orchestrate human work together with automated work across many different applications, systems, tools, APIs and other process components. Camunda Platform enables these companies to align their human workflows with their automation strategies so that all process stakeholders can visualize, control and analyze core business processes from start to finish.

Get Cross-process Performance Analytics with New Optimize Features

Comprehensive process data is essential when analyzing and optimizing human workflows. Designing efficient human workflows requires creativity and judgment, so determining the best process model often involves experimentation.

With Camunda Platform 7.16, you can add multiple processes to a report, so it’s easier to compare the performance of different processes. You can also add multiple versions of a process to a report, so you can assess whether changes to the process model have a positive or negative effect on performance.

multiple reports stacked bar chart

We’ve also made it easier to filter flow node data across processes or process versions, so you can focus on the information that’s most important for you. When creating cross-process reports, you’ll benefit from the refreshed Report Builder, which has been redesigned to make report creation quick and painless.

Manage Long-running Processes Easier than Ever with Cockpit

Business processes that involve human workflows are often long-running, as the process has to wait on people to be available to pick up tasks. With Camunda Platform 7.16, Cockpit has two new features to make it easier to manage long-running processes.

First, you can configure process variables when migrating a process from one version to another. This feature ensures a smooth migration when the new version of the process model expects variables that don’t exist in the old version.

Managing Long-running Processes in Cockpit

Also, you can use batch operations to correlate incoming messages with waiting process instances to quickly resolve situations such as:

  • A message arrived before the process instance was ready for it
  • A message was lost due to technical errors
  • There is a bug or a change in the application that was supposed to send the message

Design User Task Forms with the Camunda Form Builder

User task forms are central to human workflows because they’re the primary way many users will interact with a process. Earlier this year, we introduced the Form Builder, a drag-and-drop editor that enables you to design user task forms without having to write code. The Form Builder is available in Modeler and lets you deploy forms to Tasklist with just a couple of clicks.

With Camunda Platform 7.16, you can design more complex forms with new user interface components such as checkboxes, radio buttons, drop-down lists and more. This release also enables you to create versions of forms, so you can update and deploy your forms separately from the BPMN process diagrams that call them.

bank transfer user task form

Get Time-saving Modeling Guidance and Productivity Help

In addition to new Form Builder features, Modeler now offers modeling guidance that verifies whether your form is supported for different Camunda workflow engine types and versions. Just select Camunda Platform or Camunda Cloud and a version, and Modeler will indicate whether your form uses components that the selected engine doesn’t support, so you’ll know up-front before you deploy.

bank transfer user confirmation

Cawemo also offers new features to increase your productivity, including the ability to store BPMN diagrams and DMN decision tables in folders, and support for copying and pasting elements between different BPMN diagrams.

Learn More

You can find more information in the blog post for each module:

Join our webinar on Oct. 19, as Camunda experts discuss the advantages of Camunda Platform 7.16.