Orchestrate Human Tasks
Keep your people processes flowing with Camunda.
Workflow orchestration with a human touch
Many organizations have mission-critical processes that require people to perform tasks manually. A complete, end-to-end business process often requires manual work to be combined with automated steps in a unified workflow.
It’s important that workflows are properly orchestrated; for example, if a customer on-boarding process is delayed because an employee doesn’t know they need to complete a task, the customer will have a poor experience. Teams need a lightweight, developer-friendly, easy-to-integrate solution to help them fix slow, inefficient, or broken human workflows.
Design
- Use BPMN to create processes that document and orchestrate both human and automated tasks
- Collaborate across business and IT teams to design and share process flows
Automate
- Get started fast with an out-of-the-box user interface that is tightly integrated with Camunda’s BPMN and DMN engines
- Use a well-documented REST API to build your own custom user interface
Improve
- Use BPMN heatmaps to identify bottlenecks in human workflows
- Provide stakeholders with customizable reports and dashboards on process performance
Camunda |
Manual Workflows |
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Apply common work assignment patterns such as maker-checker, sticky user, content-based routing, or skill-based routing |
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Implement process flexibility by using BPMN to document processes, group tasks in stages, and manage task cancellations and exceptions |
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Enforce complex process controls such as escalations and multi-stage approvals |
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Take automated action when a task’s state changes or when an SLA or another predefined threshold is reached |
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Send notifications by email, phone, SMS, or another channel when tasks reach a milestone or tasks are completed |
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Città di Lugano – Building Trust and Reducing Time-Intensive Tasks with Camunda
Since introducing Camunda in 2019, Città di Lugano has reduced the time for specific administrative tasks and related costs by 90%, increased the number of online applications for citizens’ certifications by 70% and greatly improved the level of trust between citizens and the public administration.
Covéa Insurance – Putting the Business in BPM
Engagement between IT and the business is critical for business process management. Covéa Insurance brings business stakeholders “on the journey” and involves them in process definition using building blocks provided by Camunda.
We’re Here to Help
Our team of process automation experts is ready to help you orchestrate your human workflows. Our experienced consulting team can assist you with every step of the transition process. We also offer training to ensure your team has all the skills necessary to implement process automation with Camunda.
Ready to get started? Learn how to maximize your Camunda experience!