Orchestrate Human Workflows

Transform complex business processes into seamless customer and employee experiences

Human workflows deserve people-centric automation

Customers want services that are simple, fast, and accessible – anywhere, anytime – whether the experience is fully automated or involves interacting with your employees. When orchestrating business processes that involve people, you need a solution that helps you tame complexity and address inefficient workflows so that your employees can deliver exceptional customer experiences, every time.

human workflow venn diagram

Orchestration improves human workflows from start to finish

Design

Align business and IT using a common language for manual and automated tasks

Quickly build user task forms, connect them to processes, and deploy them in seconds

Automate

Get started fast with Tasklist, an out-of-the-box interface for human work

Connect custom applications to Camunda with full control thanks to a robust API

Improve

Use process heatmaps and branch analysis to identify bottlenecks in human workflows

Provide business and IT stakeholders with customizable process dashboards

Transform processes across people, systems, and devices

Camunda

Manual Workflows

Apply common work assignment patterns such as maker-checker, sticky user, content-based routing, and skill-based routing

Implement process flexibility by using BPMN to document processes, group tasks in stages, and manage task cancellations and exceptions

Enforce complex process controls such as escalations and multi-stage approvals

Automatically take action when the state of a task changes or when an SLA or another predefined threshold is reached

Send notifications by email, phone, SMS, or another channel when tasks reach a milestone or when tasks are completed

“The integration with almost any language, product, and even human tasks, is valuable. It’s very seamless to integrate into existing systems. It doesn’t require you to rewrite a lot of your existing system.” 

Staff Software Engineer, Major Retailer

Incorporating human workflows in process automation

Long-running business processes often require both manual and automated work to create a unified, end-to-end workflow. The secret to streamlining processes and building better customer experiences starts with knowing how to orchestrate a combination of human- and machine-driven processes.

human workflow form example

Quickly build forms for human workflows

Camunda’s drag-and-drop Form Builder makes it easy to design, test, and deploy forms for tasks that must be done by people. Select from a wide variety of form controls, customize the layout and add field validation, and attach the form to a BPMN process model in a few clicks. Or, take advantage of Camunda’s AI Assistant to start building a form with natural language input.

Built-in user interface speeds up development

Tasklist is a ready-to-use interface for employees who need to complete tasks as part of business processes. It’s perfect for rapid prototyping as you design and test process orchestration solutions.

Create and connect your custom applications

Use your own UI to maintain a consistent look and feel. The open source form-js library and the Tasklist API make it easy to create a custom interface that matches end users’ expectations.

Hear how our customers succeed with Camunda

Learn how global organizations use Camunda to delight their employees and customers by adding a human-centric approach to digital transformation.

Jyske bank logo

Learn how Jyske Bank increased customer satisfaction using process orchestration while adhering to strict international regulations.

Babylon Logo

See how Babylon delivers tailored patient treatments, ensuring clinical safety across a complex human workflow management ecosystem.

lvga logo

Discover why citizens trust their city administration more after the City of Lugano transformed time-sensitive processes with a human-centric approach.

FEATURED STORY

Watch this short presentation to learn how Atlassian reduced ticket turnaround times by 93% and achieved a 30x return on investment using Camunda.

Helpful resources you can count on

Orchestrate Human Workflows

Learn the secrets to streamlining internal operations and building better customer experiences by orchestrating human- and machine-driven processes.

Use AI To Improve Human Workflows

Read this blog post to learn how generative AI tools such as ChatGPT can be used to make human-centric processes easier.

Get Hands-On With Human Workflows

This on-demand course will provide you with a brief introduction to developing your own applications for human work.

“Some customers thought they were interacting with a human due to the speed of the responses. In fact, even some Atlassian employees think [our virtual customer assistant] is a real person handling all of these tickets!”

Brajesh Bharti, Senior Engineer, Atlassian

Start orchestrating human workflows with Camunda