Automate Human Workflows

Keep your people processes flowing with Camunda.

Workflow automation with a human touch

Many organizations have mission-critical processes that require people to perform tasks manually. A complete, end-to-end business process often requires manual work to be combined with automated steps in a unified workflow.

It’s important that workflows are properly orchestrated; for example, if a customer on-boarding process is delayed because an employee doesn’t know they need to complete a task, the customer will have a poor experience. Teams need a lightweight, developer-friendly, easy-to-integrate solution to help them fix slow, inefficient, or broken human workflows.

Camunda Modeler

Design

  • Use BPMN to create processes that document and orchestrate both human and automated tasks
  • Collaborate across business and IT teams to design and share process flows
  • Enforce consistency by building a catalog of reusable templates
BPMN Workflow Engine

Automate

  • Get started fast with an out-of-the-box user interface that is tightly integrated with Camunda’s BPMN and DMN engines
  • Use a well-documented REST API to build your own custom user interface
Camunda Optimize

Improve

  • Use BPMN heatmaps to identify bottlenecks in human workflows
  • Provide stakeholders with customizable reports and dashboards on process performance

Camunda Platform

Manual Workflows

Apply common work assignment patterns such as maker-checker, sticky user, content-based routing, or skill-based routing

Implement process flexibility by using BPMN to document processes, group tasks in stages, and manage task cancellations and exceptions

Enforce complex process controls such as escalations and multi-stage approvals

Take automated action when a task’s state changes or when an SLA or another predefined threshold is reached

Send notifications by email, phone, SMS, or another channel when tasks reach a milestone or tasks are completed
Case Study: City of Lugano
Città di Lugano – Building Trust and Reducing Time-Intensive Tasks with Camunda

Since introducing Camunda in 2019, Città di Lugano has reduced the time for specific administrative tasks and related costs by 90%, increased the number of online applications for citizens’ certifications by 70% and greatly improved the level of trust between citizens and the public administration.

Learn more

We’re Here to Help

Our team of process automation experts is ready to help you orchestrate your human workflows. Our experienced consulting team can assist you with every step of the transition process. We also offer training to ensure your team has all the skills necessary to implement process automation with Camunda.

Ready to get started? Learn how to maximize your Camunda experience!