Process Automation Reimagined at Capital One
Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We were founded on the belief that the banking industry would be revolutionized by information and technology, beginning with credit cards. We are now the nation’s fifth-largest consumer bank and eighth-largest bank overall.
Founder-led by Chairman and Chief Executive Officer Richard Fairbank, we believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Across the company, we’re building customer experiences that are real-time and intelligent. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
We’re enabling great talent with great spaces. Our award-winning office designs promote creativity and collaboration. In 2018, we opened our new headquarters in McLean, Virginia, where engineers, designers, and data scientists work side by side to imagine the next great chapter of Capital One.
Capital One Retail Bank’s back-office processing for legal documents was manual and error-prone due to its complex intricacies of various state and jurisdiction based decisions and actions. With the help of Camunda’s BPMN and DMN engine, Capital One is able to automate a major share of the processing and also reduce errors to near zero. Additionally, as part of an effort to address our customers’ needs faster and save operation costs, Capital One is going through a transformation to modernize its case management systems. After relying on a number of vendor products for the longest time, they’re now modernizing using Camunda. Learn what case management reimagined looks like using Camunda.