Simplify complex case management with Camunda
Great experiences need orchestration
Organizations are under pressure to deliver exceptional customer experiences. Employees may find it challenging to deliver on this promise due to the complexity of customer cases and the clunky tooling required to resolve them. Additionally, complying with regulations such as HIPAA, CCPA, and GDPR further increases complexity.
Camunda revolutionizes case management
Robust automation capabilities enable your team to thrive across every case management scenario and deliver exceptional experiences to customers and employees alike. With Camunda, you can model flexible workflows to assign, manage, and resolve even the most complex cases.
Case Management — Evolved
Camunda offers a comprehensive suite of features designed to revolutionize your case and knowledge management processes.
Simplify complexity with process orchestration
Design dynamic process models with custom forms for knowledge workers so they have the right information for each case.
Intelligently route cases
Implement sophisticated business rules effortlessly to ensure accurate routing, informed decision-making, and compliance.
Integrate with any technology
Enhance your current case management tooling by seamlessly integrating technology between people, systems, and devices.
“To achieve the desired efficiency gains, we needed a much higher degree of automation in our processes, and Camunda’s capabilities fit our needs well. It is modern, easy to integrate with, and gives us flexibility when designing our processes. ”
Eric Lind, Chief Information Officer
Why global organizations choose Camunda for case management
Automation is just the beginning when it comes to delivering great customer experiences. Camunda helps organizations face a wide range of case management workflows, from routine system interactions to intricate cases that involve intelligent decisions and integrations across knowledge workers and technology systems.
Hear how our customers succeed with Camunda
Learn how global organizations are using Camunda to transform case management to delight their employees and customers.
Watch a short presentation to learn how Atlassian was able to reduce ticket turnaround times by 93% and achieve a 30x return on investment using Camunda.
How Atlassian uses Camunda within their hyperautomation tech stack
Presented by Brajesh Bharti, Atlassian
Learn how Jyske Bank increased customer satisfaction using process orchestration while adhering to strict international regulations.
Read Case Study
See how Babylon delivers tailored patient treatments, ensuring clinical safety across a complex human workflow management ecosystem.
Read Case Study
Discover why Atlassian turned to process orchestration to deliver improved customer and employee experiences.
Read Case Study
“Some customers thought they were interacting with a human due to the speed of the responses. In fact, even some Atlassian employees think [our virtual customer assistant] is a real person handling all of these tickets!”
Brajesh Bharti, Senior Engineer
Developers love our documentation (and training)
Helpful resources you can count on
Orchestrate Human Workflows
Learn the secrets to streamlining internal operations and building better customer experiences by orchestrating human and machine-driven processes.
Discover the benefits of autonomy and loose coupling paradigms in microservices architecture. Learn best practices to give your technology a competitive edge.
Achieve High Performance with Zeebe
Watch the recording to see how Camunda’s workflow engine, Zeebe, was designed for resilient, high-performance processes such as trade matching and real-time payments.
“I can show a flow to my business partner, and the business team can easily understand what’s going on. The technical team can understand the implementation, and we can model different errors and the process for recovering from these errors.”
Gustavo Arjones, CTO