SFR to use Camunda to power end-to-end process orchestration for telecommunications services activation, provisioning, and configuration
Berlin, Germany/Paris, France – Camunda, the leader in process orchestration, today announces it has partnered with SFR, a division of Altice France and second largest telecom provider in France, to further enhance its operational support system (OSS). Orchestrating processes within the SFR OSS will make it more seamless for the company to activate, configure, and provision mobile, internet, and other telecommunications services.
SFR selected Camunda for its capability to orchestrate any endpoint. Through Camunda’s BPMN support, IT and business functions within SFR can better collaborate on process design and improvement. Camunda’s flexible and highly resilient architecture supports the company’s workflows at scale. If something goes wrong on the network, the company is able to quickly detect issues and activate service provisioning — improving quality and satisfaction for customers.
With Camunda, the SFR team will be able to improve the interoperability of its business processes, by orchestrating the new OSS system alongside human tasks. With process orchestration, the SFR team will have better visibility into their process instances, improved scalability of workflow execution, and an improved user experience (UX). In addition, no data is stored within process flows, improving compliance with data privacy regulations like GDPR.
Bruno Roger, director of IT OSS, wholesale, and networks at SFR, said: “Our OSS is critical to how customers experience SFR services. By orchestrating our automated processes for service provisioning, our customers will be able to experience faster and more seamless mobile and internet services — improving overall customer satisfaction. Camunda will enable us to achieve faster time to market, as well as continuously monitor our OSS to address service issues quickly — a major improvement over our previous applications.”
Frederic Meier, senior vice president, sales, Camunda, added: “Telecommunications companies like SFR need to have visibility into what’s happening in their network to detect potential issues and enhance overall service quality for customers. By streamlining its OSS processes with Camunda, the SFR team is able to better monitor their network availability and performance, improving the customer experience for millions of people in France.”
About SFR
SFR is the second largest communications services company in France, serving nearly 27 million customers, businesses, local authorities and other telecom companies. As the oldest brand in the French telecommunications market and benefitting from a network of 39 million fiber connections, SFR was the first operator to launch 3G, 4G and then 5G in France. Today, it covers 99.9% of the population with 4G and 78% with 5G. Named Customer Service of the Year 2024 for the second consecutive year (ESCDA), SFR is also present nationwide with nearly 600 stores, making it the largest distribution network in the sector. SFR achieved a turnover of more than 11 billion euros in 2023. SFR is a subsidiary of Altice France.
About Camunda
Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.
