Study: Camunda Can Deliver 389% ROI with End-to-End Process Automation

Press Release

July 13, 2021

Forrester Total Economic Impact Study Underscores Financial Impact of Camunda for Enterprise Customers

Process automation provider Camunda today announced findings from a commissioned, newly published Total Economic ImpactTM (TEI) study conducted by Forrester Consulting. The study examined the potential return on investment (ROI) organizations may realize by adopting the Enterprise Edition of Camunda, which revealed a 389% ROI and net present value (NPV) of $20.08M over a three-year period. 

The study found that prior to implementing Camunda, the business processes of several organizations were manual or only partially automated using legacy digital process automation (DPA) suites, making them slow, inefficient, inconsistent, and disorganized. As a result, the enterprises found they were burdened with subpar customer service, and their employees were left frustrated by the time it took to accomplish common tasks. Organizations sought to quickly create new business solutions that can be built by their existing software development teams, easily adapt to changing business needs, and work across a diverse technology and legacy system landscape. 

According to the Forrester study, Camunda solves these problems by empowering organizations to develop solutions three times faster than with an alternative. Through widespread process automation improvements, organizations realized significant cost savings and created superior customer experiences. Specifically, they can now codify and automate their business processes, making these business leaders and their IT teams more efficient and agile. Both teams can collaborate better, improve processes at a faster rate when compared with alternative systems and create better customer experiences – helping to win new business. These advantages enabled by Camunda allow organizations to be more competitive and increase profits. 

Evaluating the financial impact that Camunda can have on an organization, the Forrester TEI framework’s objective was to identify the cost, benefit, flexibility and risk factors of implementing Camunda. Forrester interviewed six Camunda customers from financial services, insurance, and engineering industries, each with experience using the Enterprise Edition of the platform. Based on those interviews, Forrester constructed a TEI framework, composite company, and an ROI analysis; the composite organization is representative of the six companies that Forrester interviewed and used to present the aggregate financial analysis.

Top benefits the analysis found for Camunda included:

  • Faster improvement of business processes: Projects completed in Camunda were three times faster compared with alternative DPA suites or homegrown platforms. 
  • Employee time savings worth $16.6M over three years: By improving and automating common processes, organizations reduced the time to complete them by over 98%. 
  • Ancillary process efficiencies worth $5.4M over three years: Organizations eliminated paper costs and reduced chances of performing processes incorrectly or inconsistently. 
  • IT efficiencies saved $2M over three years: Using Camunda allowed organizations to retire legacy software platforms that they no longer needed.

“Companies need a new approach to process automation, a new approach that is more open, agile, and scalable and at the same time delivers quantifiable business value. The speed at which organizations are undergoing digital transformation has only increased the criticality of this goal,” said Gottfried Sehringer, Camunda CMO. “Delivering automation projects three times faster than before underscores the tremendous value our customers are able to achieve using Camunda for end-to-end process automation. We believe this study illustrates in a very compelling way how Camunda’s open architecture, along with its developer-friendly and collaborative approach, provides a more flexible and cost-effective way to deliver essential projects faster, while remaining competitive and increasing profitability long term.”

To download the full Forrester Total Economic Impact™ (TEI) of Camunda study, please visit

About Camunda

Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as ING and Vodafone design, automate and improve mission-critical business processes end-to-end with Camunda, enabling them to build software applications more flexibly, collaboratively and efficiently, gaining the business agility, visibility and scale needed to drive digital transformation. To learn more visit