U.S. Department of Veterans Affairs + Camunda
Harnessing Process Orchestration to Deliver More Benefits, Faster.
65%+
increase in fully automated claims
30%
reduction in claim review and award time
<4 mo
time to value during COVID-19
Transforming veterans benefits with process orchestration
The U.S. Department of Veterans Affairs supports nearly 22 million veterans and their families through the Veterans Benefits Administration, offering compensation, pensions, disability payments, life insurance, education funding (GI Bill), and loan services.
Working with Booz Allen Hamilton, the VA partnered with Camunda to modernize its claims management system — dramatically reducing processing times, increasing automation rates, and delivering faster benefits to veterans in need.
The transformation was achieved in under 4 months during the COVID-19 pandemic, when demand for veterans benefits surged and the pressure to modernize was highest.
“Many of the reasons why we chose Camunda fairly well speak for themselves here… process orchestration, complex process automation, and agility in changing business rules.”
Daniel Ragan
Lead Software Engineer · Booz Allen Hamilton