Hyperautomation, the convergence of advanced technologies such as artificial intelligence, machine learning, and robotic process automation (RPA), has emerged as a transformative force in the business world. This powerful approach is revolutionizing how organizations operate, by letting them optimize internal processes that would usually be done manually.
By automating repetitive tasks, streamlining processes, and leveraging intelligent algorithms, hyperautomation empowers businesses to achieve more, focus on strategic initiatives, and deliver exceptional value to customers.
It can help with everything from enhancing customer service and optimizing financial processes to revolutionizing supply chain management and more. Hyperautomation is reshaping the business landscape, empowering organizations to stay competitive in an increasingly digital world.
This article explores the top 10 use cases for hyperautomation with examples, showcasing its incredible impact across industries.
#1. Data entry and processing
One use case that could benefit many industries, including Healthcare, is that of automating data entry and processing.
Consider the amount of manually entered patient data that some countries have to deal with (while others have already moved into electronic means of data input, some countries are still doing all of this manually). By using Robotic Process Automation (RPA) and Optical Character Recognition (OCR) technologies on top of a process orchestrator such as Camunda, RPA bots can extract patient information from medical records, while OCR technology converts handwritten or printed documents into machine-readable text.
This data can then be digitally stored, processed and used to improve the quality of the service provided to patients.
Additionally, it can save countless hours of manual work, reducing transcription errors, and improving accuracy compared to manual data entry.
#2. Customer service and support
Hyperautomation has revolutionized customer service and support by leveraging advanced technologies such as Chatbots and Virtual Assistants powered by Natural Language Processing (NLP) and Machine Learning (ML) algorithms.
Customers have the tendency of expecting quick and efficient support around the clock. With hyperautomation, businesses can deploy Chatbots on their websites, messaging platforms, or mobile apps to provide instant assistance.
While these Chatbots sometimes don’t necessarily provide the results their human counterparts would, they can understand and respond to customer queries conversationally, mimicking human interaction 24hs a day.
They can handle a wide range of inquiries, such as product information, order tracking, account inquiries, and basic troubleshooting.
Virtual Assistants, on the other hand, are more advanced iterations of Chatbots. They can handle complex interactions and perform more sophisticated tasks.
For example, a Virtual Assistant in the banking industry can help customers with account-related queries, and even process simple transactions like fund transfers or bill payments.
By implementing Chatbots and Virtual Assistants, businesses can achieve several benefits:
- Providing instant responses, eliminating the need for customers to wait in queues or navigate complex phone menus. This significantly improves response times and customer satisfaction.
- Handling a high volume of inquiries simultaneously, ensuring scalability and consistent service quality even during peak periods. This helps businesses manage spikes in customer interactions without needing to hire and train additional support staff.
In comparison to manual customer support processes, hyperautomation offers significant advantages. Without automation, businesses would rely solely on human agents to handle customer inquiries. This approach often leads to longer response times, as agents can only handle one interaction at a time. Additionally, human agents may experience limitations such as fatigue, inconsistencies in responses, or lack of availability during non-business hours.
Hyperautomation solves these challenges by offering 24/7 availability, consistent responses, and the ability to handle multiple inquiries simultaneously.
What’s even more, advanced Chatbots and Virtual Assistants can learn from each customer interaction, improving their accuracy and understanding over time. Through machine learning algorithms, they can analyze customer patterns and preferences to personalize interactions, making the customer experience more tailored and enhancing customer engagement.
#3. IT operations and management
Hyperautomation plays a key role in streamlining IT operations and management by leveraging advanced technologies such as artificial intelligence (AI), machine learning (ML), and automation tools. This enables organizations to optimize their IT processes, enhance system performance, and improve overall efficiency.
One key area where hyperautomation excels in IT operations is through automated monitoring. AI-driven monitoring tools can continuously observe system performance, network traffic, and log files in real-time. We’re talking about tools such as Splunk or Dynatrace that can monitor your logs and process them using advanced ML algorithms.
By analyzing the collected data, these tools can proactively identify anomalies, potential issues, and performance bottlenecks. They can generate alerts and notifications to IT teams, allowing them to address problems before they escalate and impact business operations.
Another crucial aspect of hyperautomation in IT operations is automation of routine tasks. Robotic Process Automation (RPA) technology can be employed to automate repetitive and rule-based activities, such as system maintenance, software updates, and security patching. By automating these tasks, organizations can significantly reduce manual effort, minimize human errors, and ensure consistent execution of IT processes.
Developers and DevOps are left then to monitor the evolution of these processes to act as a safety net, while at the same time, tackling the more complex tasks that can’t really be automated.
Without hyperautomation, IT operations must heavily rely on manual monitoring and management. This approach can be time-consuming, error-prone, and cannot proactively detect and address issues. Manual processes also limit scalability, as the number of tasks that can be handled simultaneously is restricted by the availability and capacity of human operators.
#4. Financial processes
Hyperautomation revolutionizes financial processes by streamlining and optimizing financial tasks, including invoice processing, expense management, and payment reconciliation, leading to increased efficiency, improved accuracy, and enhanced decision-making.
As a note, by now you’re probably seeing a pattern here, but one of the major benefits of hyperautomation is the removal of humans from processes, which in turn, means we’re taking out the potential “human error” from the equation. This leads to better, faster and most importantly, more accurate results on every process we automate.
That said, let’s continue with the use case: In the context of automating financial processes, one potential tool that can be considered is Camunda. It provides a comprehensive set of capabilities to design, automate, and manage complex financial workflows, making it an excellent solution for hyperautomation in this use case.
For instance, in the realm of invoice processing, Camunda can be used to automate the end-to-end invoice approval and payment workflow. When an invoice is received, RPA bots can be employed to extract relevant data from the invoice and input it into the Camunda platform.
Camunda then orchestrates the workflow, routing the invoice to the appropriate approvers based on predefined rules, with notifications and escalations built in.
ML algorithms can be incorporated to automatically validate invoice data and flag potential discrepancies, reducing the risk of errors and fraud.
Another aspect of this industry that could benefit from hyperautomation would be expense management processes. The platform can be used to automate expense report submission, approval, and reimbursement. RPA bots can extract expense data from receipts or digital forms and input it into the Camunda platform, triggering a pre-defined automation workflow.
Approvers receive notifications and can review and approve expense reports through a user-friendly interface. By automating these processes, organizations can streamline expense management, reduce manual effort, and ensure timely reimbursements.
#5. Supply chain management
When it comes to supply chain management, leveraging advanced technologies such as artificial intelligence (AI), machine learning (ML), and automation enables businesses to automate and streamline various workflows, including order processing, inventory management, demand forecasting, logistics tracking, and supplier management.This results in improved efficiency, cost savings, and higher customer satisfaction.
One area where hyperautomation excels in supply chain management is demand forecasting. AI-driven algorithms can analyze historical sales data, market trends, weather patterns, and other relevant factors to predict future demand accurately. By leveraging ML techniques, using historic data as well as real-time data sources (such as website traffic, sentiment analysis of users’ opinions, etc) businesses can enhance the accuracy of their demand forecasts and optimize inventory levels accordingly. This helps in avoiding stockouts or overstocking, reducing inventory carrying costs, and improving overall supply chain efficiency.
Compared to manual supply chain management processes, hyperautomation offers several advantages. Manual processes often rely on spreadsheets, manual data entry, and human intervention, which can be time-consuming, error-prone, and lack real-time visibility. Hyperautomation, on the other hand, enables businesses to leverage data-driven insights, automation, and predictive capabilities to optimize their supply chain processes, reduce costs, improve operational efficiency, and enhance overall customer satisfaction.
#6. HR and employee management
Hyperautomation enables organizations to automate and streamline various HR tasks, including candidate screening, employee onboarding, payroll processing, performance management, and leave management. This leads to increased efficiency, improved employee experience, and better utilization of HR resources.
One area where hyperautomation excels is payroll processing. By integrating HR and payroll systems with automation tools, organizations can automate the calculation and disbursement of salaries, deductions, and benefits. Hyperautomation can validate timesheets, process leave requests, and generate pay stubs and tax forms automatically. This reduces manual data entry errors, ensures accuracy, and saves time for HR professionals to focus on less repetitive and more relevant tasks.
Additionally, hyperautomation enables organizations to leverage data-driven insights in HR decision-making. Hooking up an automation platform such as Camunda to your employees’ data and using AI and ML algorithms to analyze and identify patterns, trends, and potential issues such as high turnover or skill gaps companies can leverage these insights, and make informed decisions to drive employee engagement, improve talent retention, and support workforce planning.
#7. Compliance and risk management
Hyperautomation enables businesses to automate compliance monitoring, identify potential risks, and proactively address them, leading to enhanced regulatory compliance, reduced financial risks, and improved data security.
One area where hyperautomation excels in compliance is automated monitoring. AI algorithms can continuously analyze vast amounts of data, such as transaction records, logs, and user activities, in real-time. These algorithms can detect patterns, anomalies, and potential compliance breaches. By automating monitoring processes, organizations can proactively identify and address compliance risks, reducing the chances of non-compliance and associated penalties.
For example, in the banking sector, AI algorithms can analyze transaction data, customer behavior, and external factors to detect suspicious activities and potential fraud. By automating risk assessment and fraud detection, organizations can reduce financial losses, protect sensitive data, and maintain the trust of their customers.
Manual processes, on the other hand, often rely on human intervention, manual checks, and time-consuming audits. They are prone to errors, oversight, and limitations due to the volume and complexity of the data involved. Hyperautomation, provides continuous and real-time monitoring, automated risk assessments, and proactive identification of potential issues. This allows organizations to address compliance risks promptly, reduce manual effort, and ensure a higher level of accuracy and effectiveness in managing risks.
#8. Sales and marketing automation
Hyperautomation plays a pivotal role in empowering sales and marketing teams by leveraging technologies such as customer relationship management (CRM) systems, artificial intelligence (AI), machine learning (ML), and personalization techniques. It enables organizations to automate and optimize sales and marketing processes, improve customer engagement, and drive revenue growth.
One area where hyperautomation is great at in sales and marketing is through CRM systems. CRM platforms such as Salesforce, HubSpot, and Microsoft Dynamics provide a centralized database for managing customer interactions, leads, and opportunities. By automating data entry, lead tracking, and sales pipeline management, these systems enable sales teams to streamline their processes, improve productivity, and ensure consistent customer communication.
Consider a scenario where a company uses a CRM system to manage customer relationships and track sales opportunities. Without hyperautomation, sales representatives would need to manually enter and update customer information, track interactions, and manage the sales pipeline.
However, with hyperautomation, the CRM system can be enhanced to automate various aspects of the sales process, such as data entry (by connecting your platform to various data sources such as email inquiries, social media platforms, etc), automated sales pipelines (with hyperautomation, you can set triggers and actions based on different states within the pipeline), automated reporting (with automation you can connect your CRM with multiple data sources, and automatically generate reports from your sales pipeline with a single click), and more.
Manual processes often rely on spreadsheets, manual data entry, and disjointed systems (“orchestrated” by the users themselves), which can be time-consuming, error-prone, and lack real-time visibility. Hyperautomation enables organizations to automate routine tasks, improving sales and marketing efficiency, driving customer engagement, and generating higher conversion rates.
#9. Data analytics and insights
Much like with the healthcare sector as already described, hyperautomation streamlines data entry, reduces manual errors, and improves the efficiency of document processing in any industry that requires it.
One area where hyperautomation excels is in automating data entry from physical or digital documents. OCR technology can extract relevant information from scanned documents, invoices, forms, or receipts, converting them into machine-readable text. By automating data extraction, hyperautomation eliminates the need for manual data entry, reduces human errors, and saves significant time and effort.
Hyperautomation can also automate the processing of unstructured data. NLP algorithms can analyze unstructured data sources such as emails, customer feedback, or social media posts to extract relevant information. For example, by leveraging NLP, hyperautomation can automatically categorize and tag customer feedback to identify trends, sentiment, and areas for improvement. This enables organizations to gain valuable insights from unstructured data that would otherwise be time-consuming and difficult to process manually.
Automation tools can be used to extract data from standardized forms, such as surveys or application forms, and populate the relevant fields in databases or systems. This eliminates the need for manual data entry and improves the accuracy and speed of processing.
Moreover, hyperautomation can automate data validation and verification. Automation tools can perform checks to ensure data accuracy and completeness. For example, when processing invoices, hyperautomation can validate invoice numbers, verify line item details, and cross-check against existing records to identify potential discrepancies. By automating data validation, organizations can reduce errors, improve data quality, and enhance overall data integrity.
Compared to manual data entry and document processing, hyperautomation offers several advantages, it eliminates the need for manual data entry, reduces errors, and speeds up processing times.
#10. Document management
Hyperautomation enhances data processing, analysis, and visualization, enabling businesses to make informed decisions, uncover valuable insights, and drive strategic initiatives from non-structured data such as documents and reports.
For this, a very important and relevant process is that of cleaning and preprocessing of non-structure data. These tasks typically involve cleaning, transforming, and integrating data from various sources, which can be time-consuming and prone to errors when performed manually. Hyperautomation tools can automate data cleansing, data normalization, and data integration processes, ensuring that data is clean, consistent, and ready for analysis. Or on the off-chance that the data is not processable, they can also send out alerts to developers and data analysts to manually review and process that data.
In the end, hyperautomation empowers organizations to automate the generation of reports and even dashboards from non-structured information such as documents and other reports. Manual analysis can be time-consuming, prone to errors, and limited in terms of scalability and complexity. Hyperautomation automates repetitive and labor-intensive tasks, enables analysis of large datasets, and applies sophisticated algorithms to uncover insights efficiently. This allows organizations to derive actionable insights in a timely manner, identify trends, make informed decisions, and gain a competitive edge.
Is hyperautomation right for your industry?
By now, the answer to this question should be obvious from the hyperautomation examples and use cases above: yes, no matter your industry, if there are repetitive processes that would benefit from having fewer cooks in the kitchen (i.e requiring less human interaction), then hyperautomation will help.
All industries can benefit by leveraging advanced technologies such as AI, ML, and automation tools which is the common pattern for what we call “hyperautomation”. It offers a wide range of benefits across various domains, although they’re all related to the same thing: reducing unnecessary human interaction. The level of accuracy and performance of a workflow goes up as the level of human interaction goes down.
As hyperautomation continues to evolve, you and your organization will need to embrace this transformative force to stay competitive in the fast-paced digital landscape.
By combining automation and human expertise, organizations can unlock new levels of efficiency, agility, and success in the modern business world.
Curious to see how Camunda can help you with hyperautomation? Check out our Ultimate Guide to Building Your Hyperautomation Tech Stack, or dive right into Camunda with a free account.
Ultimate Guide to Building a Hyperautomation Tech Stack
Which hyperautomation tools should be included in your tech stack to stay competitive?