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Enterprise Support

Expert Support for your Camunda Implementation

Get 24/7 support with the Camunda Enterprise edition

Get answers and solutions to your questions quickly from the same development team that builds Camunda products, with priority response times from our Technical Support team. Skip crowdsourcing forum replies to address critical issues and get a qualified response with support directly from Camunda experts.

Enterprise customers can fix issues quickly with priority hotfixes and patch releases for bugs and security fixes as soon as they are available eliminating the need to wait for the next release. We also backport the patches to previous Camunda releases.

Each Camunda Enterprise Customer has access to

  • Choice of 8/5 or 24/7 support
  • Dedicated Customer Success Manager
  • Priority hotfixes and patch releases
  • Direct access to Camunda Experts

Compare support options

Contractual WarrantiesNoYesYes
SLA based support (up to 24/7/365)No8/524/7
Patch releases for further stabilityNoYesYes
Consulting ServicesNoNoCustom consulting and support available
TrainingCurrently not availableYesCustom training available

Browse Resources

Get answers and solutions to your questions quickly and from our team


Get Help using our products

View Camunda 8 Docs

View Camunda 7 Docs

Community Forums

Find answers, support, and inspiration from other Camunda users

Visit the Camunda Forum

Training & Certification

Develop new skills, improve your team’s work, and complete project faster

Explore Training

Best Practices

Explore best practices for Camunda developed by Camunda experts

View Best Practices

Support Requests

Submit bug reports and track open tickets

Open a Ticket in Jira

Enterprise Support Guide

Support Announcements

Review support announcements, security notices, release updates, and more

Camunda 8 Announcements

Camunda 7 Announcements

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