Camunda is trusted by hundreds of innovators to automate complex, mission‑critical processes at scale. In financial services, though, pre-defined deterministic orchestration alone isn’t enough. Customer journeys hinge on high‑stakes decisions, Should we approve this applicant? How much credit should we extend? What’s the best next action on a delinquent account? These moments define profitability, customer trust, and compliance.
Camunda goes beyond deterministic orchestration, empowering enterprise agentic automation by allowing you to blend both deterministic and dynamic, AI-driven orchestration in one place. Camunda is well-known for its composability, which means that not only can you create enterprise-grade AI agents in Camunda, but you can tie in a wide variety of tools to incorporate your existing endpoints and accelerate your time to value.
Taktile is a popular AI-driven decision platform that is designed for financial institutions, and today, we’re excited to share that the Taktile connector is available in Camunda Marketplace. This connector enables teams to seamlessly embed Taktile’s advanced decision‑making into any Camunda process. With Camunda orchestrating end‑to‑end workflows and Taktile managing decision strategies, risk and product teams can move from static, hard‑coded rules to Talktie’s adaptive, data‑rich decisions, without adding brittle integration code or infrastructure.
Why this matters for Camunda customers
- Cleaner architecture: Camunda continues to handle orchestration, and you can easily incorporate Taktile to handle critical risk decisions via a native connector.
- Faster iteration: Non‑technical users design, test, and refine decision strategies in Taktile; IT ships governed changes via Camunda.
- Data‑rich decisions: Plug into third‑party data providers to enrich decisions with real‑time signals.
- Built‑in control: Maintain transparency and auditability for regulated use cases.
Where it helps across the lifecycle
- Onboarding: Automate KYC/KYB checks, detect fraud with ML, and determine product eligibility in real time.
- Underwriting: Score applicants using multiple data sources, simulate risk outcomes, and test pricing strategies before deployment.
- Collections: Tailor repayment plans, prioritize recovery strategies, and adjust dynamically based on customer behavior.
Underwriting as a case in point
Underwriting is one of the most complex workflows in financial services. Intake, document handling, and compliance are only half the story, the real value lies in how you decide. With Taktile embedded in Camunda, you can seamlessly use Taktile to ensure:
- Risk teams can combine internal models with external data providers.
- They backtest strategies on historical portfolios before rollout.
- They deploy changes in weeks, not months, while keeping an auditable trail of every decision.
Example: A lender launching a new SME product can experiment with scoring thresholds and pricing logic, simulate performance against past applications, and then deploy optimized strategies straight into the running Camunda workflow. The result is an underwriting process that’s automated and adaptive, transparent, and continuously improving.
How it works together
- Model the process in Camunda Modeler using BPMN with clear decision points (e.g., a Business Rule task).
- Design & Test strategies in Taktile (including backtests and champion/challenger experiments).
- Connect via the Taktile connector from Camunda Marketplace, no brittle glue code required.
- Run & Govern at scale: monitor process performance with Camunda; get decision‑level explainability and versioning in Taktile.
What customers can expect
- Speed: Deliver real‑time decisions across onboarding, underwriting, and collections.
- Agility: Adjust strategies as conditions change, with controlled testing before rollout.
- Compliance: Transparent, auditable decisioning embedded inside governed processes.
Operationalizing enterprise agentic automation
At Camunda, we are dedicated to helping enterprises orchestrate their mission-critical processes. As Fred Stemmelin, Vice President, Partners at Camunda puts it, the partnership with Taktile is one more way Camunda is enabling enterprises to deploy new strategies and realize value faster in their business processes.
“At Camunda, we’re focused on helping enterprises operationalize AI by creating enterprise-grade agents in the processes that matter most. Our partnership with Taktile brings adaptive, data-rich decisioning directly into BPMN-modeled workflows, so financial institutions can test, govern, and deploy strategies faster, without sacrificing control or compliance. Together, we deliver an open, composable approach that lets teams start quickly, scale confidently, and turn better decisions into real business outcomes.”
Fred Stemmelin, Vice President, Partners, Camunda
Taktile offers a strong, no-code decision platform, and simplifying the integration with Camunda makes it easier for teams to take advantage of Taktile without making any compromises in their orchestration. Maximilian Eber, Co-Founder and Chief Product and Technology Officer at Taktile, put it this way:
“Camunda has long led the way in enterprise workflow orchestration, and we’re proud to bring Taktile’s capabilities directly into the Camunda platform. The Taktile connector empowers teams to design and refine decision strategies with ease, leverage external data, and inject AI into critical customer decisions, giving financial institutions the control they need to adapt and grow with confidence.”
Maximilian Eber, Co‑Founder and Chief Product and Technology Officer, Taktile
Get started
- Explore the Taktile connector in Camunda Marketplace.
- Want a deeper dive? Request a joint demo to see underwriting and collections decision flows in action.
Start the discussion at forum.camunda.io