Autonomous AI agents make healthcare human again
Embed agentic AI into clinical, operational, and research workflows to deliver more personalized care, accelerate scientific discovery, and generate strategic value at every level.
Agentic AI lets us move from rigid linear processes to dynamic ones — where AI uses context, decides next steps, and layers our clinical know-how to create true hybrid intelligence for complex, long-term patient care.
George Kutnerian, Co-Founder, President & CEO Wellpointe2
Trusted by the world’s leading healthcare institutions
4 years faster and $2 billion gained
—that’s the impact when intelligent technologies are scaled and workflows are reimagined to bring new medicines to market.
Source: Accenture
75% of public health and other entities
are exploring GenAI, but only 21% have moved to pilots or actual deployment
Source: Capgemini
2/3 of life sciences executives
know where to apply GenAI but lack an implementation plan
Source: Accenture
Make AI actionable from insights to intervention
Agentic, predictive, and diagnostic AI can’t deliver value unless they’re orchestrated into workflows that connect people, systems, and oversight. Camunda turns standalone models into intelligent, accountable operations that improve care and outcome.
High Impact Use Cases
Claims and Prior Authorizations
Automate decision-making while embedding policy, human oversight, and auditability—reducing wait times and easing clinician burden.
Care Coordination and Discharge Planning
Synchronize care teams, data, and real-time updates across EMRs, labs, and departments—ensuring safe transitions and improved outcomes.
Pharmacovigilance and Adverse Event Monitoring
Accelerate detection and resolution of safety signals with AI-driven orchestration—while maintaining traceability and regulatory trust.
Clinical Trial and Research Workflow Automation
Unify siloed systems, standardize submissions, and operationalize GenAI insights—speeding innovation without compromising compliance.
Turn fragmented patient journeys into coordinated care with Enterprise Agentic Automation
Deploy AI agents that improve patient outcomes and reduce clinician burden with confidence that you’re still in total control.
Build and deploy AI agents
Coordinate agents and systems
Transform valuable processes
Healthcare isn’t one system. It’s a connected journey.
Even a simple visit to the doctor can span providers, payers, pharma, and life sciences. Behind every appointment is a chain of approvals, diagnostics, and handoffs that must run with speed and precision. Camunda orchestrates these decisions end to end so care flows across systems, teams, and technologies without friction.
Even the simplest patient journey isn’t immune to risk
Healthcare journeys span multiple sectors across the value chain. Adding AI in isolated tasks or systems leads to value traps – stalling innovation, limiting the ability to drive efficiency at scale, and compounding tech debt – and potentially causing harm to patients.
Process Orchestration is critical to operationalize AI – and drive business outcomes across healthcare.
Symptom Check
You feel sick. You open a digital symptom checker.
Today:
- The tool can’t access your full history.
- It marks your issue as low priority without knowing this is your third episode.
- You’re advised to wait and see if it gets worse.
With Camunda Orchestration:
- Your EHR and history are accessed instantly, including prior incidents.
- The system escalates your case and initiates the next step without delay.
- AI recognizes the recurrence and updates the risk level in real time.
Appointment Scheduling
You book an appointment.
Today:
- Scheduling matches you to the next open slot.
- No urgency flag travels with your request.
- You’re booked for days or weeks out despite increased risk.
With Camunda Orchestration:
- Triage data and urgency automatically flow into scheduling.
- Your case is prioritized and matched to the most appropriate slot and location.
- You’re confirmed for a same‑day visit without extra calls or delays.
Diagnosis
You meet with a provider. The AI assistant suggests treatment.
Today:
- Your allergy record from a previous out‑of‑state visit isn’t visible.
- The recommended medication could trigger a dangerous reaction or repeat a failed treatment.
- Your provider has no immediate context to change the plan.
With Camunda Orchestration:
- Allergy records and prior treatment outcomes are surfaced instantly to the provider.
- AI filters out unsafe or ineffective options and recommends viable alternatives.
- Your provider makes an informed decision with full confidence.
Labs & Alerts
Your lab results come back; your wearable detects something off.
Today:
- Your lab results and wearable alerts are handled by separate systems.
- Neither system sees the other’s data, and no one connects the dots.
- A critical trend is missed until it becomes serious.
With Camunda Orchestration:
- Lab results, wearable data, and historical records are brought together in real time.
- Agentic AI correlates signals across these sources and flags concerning patterns.
- Your care team is alerted early, enabling intervention before complications escalate.
Billing & Coverage
You go to pick up your prescription.
Today:
- The claim is denied; the payer lacks clinical context.
- You’re left to appeal the decision or pay out of pocket.
- Treatment may be delayed or abandoned.
With Camunda Orchestration:
- Clinical context flows seamlessly into claims logic and payer systems.
- Exceptions are automatically triggered, preventing unnecessary denials.
- Treatment is covered and uninterrupted, without added stress or cost.
Providers
Coordinate diagnostics, treatment, and discharge planning so care moves smoothly across systems, with auditability and agility built in.
Improve Care Coordination
Synchronize diagnostics, EHRs, and treatment approvals across departments to reduce delays and eliminate gaps in patient handoffs.
Reduce Administrative Burden
Automate manual steps like discharge planning, staff approvals, and scheduling to free clinicians’ time.
Respond Faster with AI
Embed AI-driven insights into care delivery, preserving clinical context and ensuring accountable decision-making.
Payers
Coordinate claims, eligibility checks, and prior authorizations across systems to cut delays, reduce rework, and deliver faster answers to members.
Accelerate Claims & Prior Auth
Route decisions, and exceptions across systems to cut review cycles from days to hours.
Enhance Member Service
Coordinate across portals, call centers, and core backend systems to deliver fast, accurate responses.
Enforce Policy with Confidence
Apply rules and policy logic at every step—ensuring transparency and regulatory readiness.
Pharma
Coordinate trial operations, labeling, and regulatory submissions so therapies move from lab to market faster without sacrificing traceability or compliance.
Streamline Safety & PV
Automate safety signal detection, escalation, and resolution with full traceability and human oversight.
Manage Labeling Changes
Coordinate global regulatory updates with precise control over timelines, reviews, and documentation.
Accelerate Regulatory Submissions
Orchestrate authoring, approval, and packaging of submissions across teams and systems.
Life Sciences & Research
Align research sites, systems, and teams so trials stay on track and data flows cleanly from discovery to submission.
Coordinate Trial Execution
Align participants, approvals, and data capture across research sites, CROs, and regulators.
Operationalize GenAI Models
Move AI-driven insights into action by connecting outputs to downstream decisions, alerts, or system updates.
Unify Disconnected Systems
Bridge legacy platforms and new digital tools with open, flexible orchestration—no re-platforming required.
Patient journeys are complex. Making them intelligent should be collaborative.
No single team owns the end-to-end journey. Clinicians, revenue-cycle, compliance, and IT all need one shared view to spot risks, agree on guardrails, and decide exactly where AI agents deliver the most value.
That’s the power of Agentic BPMN — the single visual language that brings every stakeholder to the table, so AI is designed together, not bolted on in silos.
“It worked immediately. Camunda allows us to show our stakeholders where problems are arising – adding value without any added coding. It worked straight out of the box.”
Terry Camerlengo – Director of Technology, Wellpointe
When everyone models in one transparent language, AI agents move from experiments to trusted transformation across the entire patient journey.
Healthcare moves fast—your processes should too
When care models shift or policies change, your operations need to keep pace. Camunda lets you adapt processes quickly—without rebuilding—so your teams can respond fast, stay compliant, and deliver better outcomes.
Align teams. Unlock AI. Keep everything in flow.
With one shared model, business and IT work together to improve and update processes with speed and clarity. Camunda makes AI actionable by embedding it into workflows that connect insights to the decisions that matter.
Deliver healthcare more efficiently
EHRs, claims systems, and submission platforms often operate in silos, driving up costs and slowing critical processes. Camunda orchestrates clinical, business, and regulatory operations across these systems, reducing delays, rework, and inefficiencies.
Improve patient and partner experience
When EMRs, diagnostic tools, or partner portals don’t connect, care suffers. Camunda synchronizes insights and decisions across systems and departments, so patients, providers, and partners experience seamless, coordinated care.
Scale innovation without losing control
New AI models, treatment protocols, and trial workflows demand speed—with oversight. Camunda connects modern tools with existing systems like FHIR, HL7, and trial platforms—so innovation happens safely, transparently, and at scale.
Free clinicians from administrative overload
Physicians spend 15+ hours weekly on EHR tasks and documentation. Camunda reduces manual steps and repetitive reviews across EHRs, approval systems, and intake portals—giving care teams more time for patients.
Source: Medscape’s “Physician Compensation Report” (2023)
AI-Driven pharmacy decisions at scale
A leading global healthcare oranization used Camunda to orchestrate pharmacy benefit decisions in real time, reducing prior authorization timelines from 7 days to under 24 hours across high-volume systems.
408%
Return on investment (ROI) over three years
$60 - $100 Billion
expected to be generated by Generative AI across the pharmaceutical value chain
$112.1m
Net-present value over three years
Modernize Without Disruption. Orchestrate AI to Accelerate Impact.
Camunda gives healthcare and life sciences teams a developer-first, business-friendly platform to unlock value from legacy systems, amplify AI investments by orchestrating insights to the right people at the right time, and launch new digital services—without pausing, waiting, or rebuilding from scratch.
“It worked immediately. Camunda allows us to show our stakeholders where problems are arising – adding value without any added coding. It worked straight out of the box.”
Dr. Eric Euerlings, Senior Integration Domain Architect
Helsana
3 of the top 6 US healthcare companies rely on Camunda
From access to care to accelerating approvals, Camunda orchestrates critical processes, tames complexity, and drives operational efficiency.
Orchestrate complexity across care and compliance
Operationalize AI to deliver critical insights and make better decisions across EHRs, diagnostics, portals, and human review without adding friction.
Collaborate across teams with one visual model
Scale mission-critical processes with confidence
Run high-volume operations like authorizations, trial logistics, and safety escalations with high availability and resilience
Build faster with your existing tools
Integrate seamlessly using open standards like FHIR, HL7, and DICOM—Camunda fits into your stack, not the other way around.
“As engineers, we feel a sense of pride and accomplishment that we are able to help the patients when they need us most”
Sr. Principal Engineer
US multi-national healthcare provider
Learn how our customers are optimizing processes
Hear how healthcare organizations are using Camunda to build scalable, resilient processes that run in complex and diverse ecosystems.
FEATURED STORY
Learn how Switzerland’s largest health insurer used Camunda to automate critical workflows in just two days, transforming legacy processes and processing 15,000 applications in under three months.
Rapid Automation at Scale—Without Losing Control
— Helsana
Cigna Optimizing the pharmacy ecosystem
Sudipto Dey & Roberto Camara, Cigna
Optimizing the Pharmacy Ecosystem with APIs and Automation
Cigna’s team redesigned key pharmacy workflows using microservices and Camunda—reducing manual work and speeding up approvals.
Watch now
Digitizing Pharma Workflows Without Disrupting Compliance
See how Cardinal Health automated drug approval and safety processes to reduce delays and improve operational agility.
Watch now
Explore more Camunda customer presentations
Search all of our on-demand customer presentations.
Watch now
Accelerate your project with the help of our global expert network
Our network of trusted partners can help you streamline your workflows and achieve your goals with Camunda.
Training & Documentation content
We have a vibrant community of over 100,000 developers worldwide that use Camunda to orchestrate and transform complex processes.
Helpful Documentation
Get all step-by-step guides and reference docs to understand supported environments, releases, dependencies, and more.
On-Demand Training
Camunda Academy provides anyone with free, unlimited on-demand training on subjects like BPMN, DMN, and Camunda.
Resources to increase organization-wide agility and innovation
Security at Camunda
We’re committed to maintaining the highest information security, privacy and compliance standards.
Read about GDPR, SOC 2, ISO/IEC 27001, our privacy statements, and more!
Global healthcare providers trust Camunda
Across healthcare—spanning providers, payers, pharmaceutical companies, and research institutions—Camunda enables organizations to operationalize AI, orchestrate mission-critical decisions, and modernize complex processes with confidence.
