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SDC is a full-service IT center that develops future-proof banking solutions for millions of bank customers throughout the Nordic region, facing challenges with its custom-developed BPMN engine. The Self-Service Automation (SSA) system primarily facilitated the digital onboarding process for various customer segments, and SDC wanted to improve the offering and reduce maintenance efforts and development costs.
The team at SDC talked to us about the power of fast onboarding with BPMN standardization, the top-down drive for process orchestration, the support they’ve received from Camunda, improved customer experience, more rapid response to business needs and time-to-market, the alignment of business and IT, and breaking the pattern of siloed development.
SDC’s Self Service Automation system was critical for digital onboarding and anti-money laundering (AML) processes, regulatory standards, and updates.
However, the limitations of a custom BPMN engine caused a bottleneck in its success.
“Our legacy custom BPMN engine was very problematic. It supported only part of BPMN standards; it was unstable and contained many bugs, making it increasingly hard to develop processes within it.”
– Piotr Oktaba, Self Service Process Lead, SDC.
This increased the cost of maintenance and development and led to lower customer satisfaction and an unstable solution. Consequently, the business suffered from high operational costs and inefficient feature implementation, necessitating a robust and scalable solution. A strategic shift initiated by SDC’s management catalyzed the adoption of process orchestration across the organization, fostering a more agile and responsive corporate culture.
SDC’s IT vision is to build a unified and shared banking platform. To achieve this, they needed an enterprise-wide Business Process Management platform (BPM) that can connect across systems and technologies. SDC migrated to Camunda to fully utilize BPMN benefits, reduce maintenance costs, and enhance monitoring capabilities, error handling, and system scalability.
“With Camunda, all active processes can be monitored and tracked. This gives us a strong operational platform for consistently delivering high-quality customer service.”
– Jesper Nyvold Larsen, Chief Technology Officer, SDC.
This project implemented Camunda Remote engine architecture to avoid Java dependency. This approach allowed for greater flexibility and language independence. Success was defined by increased stability, lowered costs, improved collaboration between business analysts and developers, and heightened team motivation. Despite initial integration challenges with SDC’s .NET platform, support and training from Camunda’s team facilitated a smooth transition and helped to pave the way toward optimal process management.
“We moved into a standardized tool where compliance and best practices are all achievable right out of the box. For me, that’s where I got the most gain. After adopting Camunda, it’s like we went from hell to a sunny beach.”
– Jarl Lindeneg, Domain Architect and IT Specialist, SDC.
Camunda’s integration encapsulated and managed the entire process flow within the SSA system. Notable improvements include:
By implementing Camunda process orchestration, SDC dramatically reduced the time required for customer onboarding processes, significantly enhancing the overall customer experience.
“Since Camunda adoption, we’ve seen significantly increased solution stability, decreased development and maintenance costs, easier cooperation between business analysts and developers, usage of the Camunda toolkit daily, and increased motivation inside the team.”
– Piotr Oktaba, Self Service Process Lead, SDC.
With Camunda, SDC can respond rapidly to evolving business requirements, slashing the time from idea to implementation and sharpening its competitive edge.
“[Drawing a Camunda BPM model] forces me to think about what would happen if this didn’t work. What if it times out? As a B.A., you often focus on describing the sunshine scenario, but it [Camunda BPMN Models] forces you to think about what should then happen.”
– Stig Kjæmpe, Senior Business Analyst, SDC.
The introduction of process orchestration broke down the barriers of siloed development, promoting transparency and collaboration with a unified view of processes and facilitating knowledge sharing across different domains.
Following the implementation of Camunda, SDC observed noteworthy improvements in solution stability and decreased development and maintenance costs. The collaboration between business analysts and developers became more effortless, better aligning IT and the wider business, with the Camunda toolkit being used daily to get a clear insight into process journeys and boost team motivation.
“Previously, we had to do a lot of hacks, going from one place to another to find the data, but now it’s all there in Camunda. It’s way, way, easier to do the maintenance, and saves hours and hours of work.”
– Dominik Kożuch, Solutions Architect, SDC.
Within SDC, Camunda is being used in over 15 production components, executing over 2 million process instances by the end of 2023. This highlights the robustness and reliability of the Camunda platform. Moving forward, SDC aims to leverage the existing process for follow-up phases and new projects, emphasizing reusing parts of the existing process. The company plans to establish a business orchestration layer to facilitate seamless integration and reuse of Camunda solutions across departments, ensuring the widespread and sustained adoption of process orchestration and automation’s benefits.
“A big benefit of using Camunda in my day-to-day work is having a local environment to debug in while creating the flow. It’s a big plus, for me at least, and in the end, it helps to make any process orchestration model more reliable.”
– Magdalena Szymska-Trzeciakiewicz, .Net Developer, SDC.
SDC’s migration to Camunda exemplifies a committed and strategic move on behalf of its customers to overcome the limitations of any custom workflow engine. The transition has streamlined processes and provided a scalable and robust platform that aligns with the company’s growth and innovation goals and its commitments to its users.
As SDC continues to evolve, Camunda will continue to play an essential role in its process orchestration and automation, driving further efficiency, stability, and customer satisfaction.
SDC is a full-service IT-center, that develops future-proof banking solutions for millions of bank customers throughout the Nordic Region. We offer our customers a state-of-the-art, cross-Nordic IT infrastructure with great flexibility for the individual bank – and are better equipped than ever to create effective, user-friendly and competitive solutions.
Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation.
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