Power smarter operations and resilient infrastructure with agentic AI
Embed agentic AI into critical processes for greater agility, better customer experiences, and faster strategic transformation
Camunda Modeler is on every laptop at TotalEnergies Belgium. With better visibility and responsive reporting throughout the process, agents can take the right action at the right time and place.
Adrien Fourneau, Tribe Lead at TotalEnergies Belgium
Trusted by the world’s most innovative energy and utility providers
16%
of energy and utility executives say their AI initiatives are meeting expectations. The rest see limited return on their digital investment
Source: EY
$390-$550B
of value for the energy and materials sector, estimated to be unlocked by GenAI
Source: McKinsey 2024
Embed AI into the work that keeps the grid running
AI only drives resilience when it’s connected to the processes that deliver energy, serve customers, and respond to disruptions. Camunda connects AI agents, systems, and people into orchestrated operations—improving service delivery, accelerating outage response, and reducing manual overhead across the grid, the field, and customer touchpoints.
High impact use cases
Grid operations and outage response
Coordinate alerts, sensor data, AI predictions, and human decisions into one response flow—accelerating restoration while maintaining safety and compliance.
Customer onboarding and service changes
Automate onboarding, rate changes, and activations with dynamic communication, real-time validations, and aligned system handoffs.
Asset monitoring and predictive maintenance
Turn anomaly signals into intelligent action by managing diagnostics, escalations, approvals, and scheduling with zero missed events.
Regulatory compliance and reporting
Embed validation, documentation, and audit trails into daily operations so compliance is continuous, not a separate burden.
AI is being put to work everywhere. But execution still falls short.
Models predict. Dashboards alert. Agents respond. Tools trigger tools.
But without orchestration, insights from AI become disconnected and siloed.
Orchestration is the missing execution layer. It’s not optional anymore.
To realize business value, AI must be connected: across teams, across systems, across time.
- When the model predicts a failure, the fix should already be in motion.
- A forecast shouldn’t sit in a dashboard. It should trigger a crew.
- A customer ticket shouldn’t be logged. It should launch a resolution.
With Camunda, AI agents are more than just bots. They are modeled, governed, and executed using BPMN so they act with traceability, context, and compliance.
“Camunda’s robust architecture helped us overcome performance limitations. We can now handle large-scale process executions efficiently and manage growing transaction volumes without delay.”
Maarten van Veelen, Solution Architect Hyperautomation
Incentro
Energy and utilities need scalable, resilient, and transparent operations
Service reliability starts with process reliability
From grid operations to billing, providers depend on processes that cross departments, data, and regulations. Too often they’re brittle, siloed, and built on legacy systems that slow change.
Execution connects the grid — and everything around it
Camunda synchronizes AI, systems, and teams into governed processes—so field operations, customer service, compliance, and innovation move with speed, precision, and control.
Ensure operational resilience
Outages and surges demand instant action. Camunda syncs grid systems, work orders, and field crews in real time so providers respond faster and safer.
Accelerate service delivery
Customers expect seamless updates. Camunda streamlines activations, rate changes, and account updates across portals, support teams, and legacy systems.
Keep compliance on track
Regulatory and policy demands don’t wait. Camunda automates validations, escalations, and audit trails—keeping providers compliant without slowing service.
Modernize without disruption
Transformation can’t stop operations. Camunda bridges AMI, ERP, and analytics platforms to accelerate modernization without ripping and replacing.
73%
of power & utilities companies say their culture impedes adoption of digital technologies
Source: EY
74%
of utility execs say AI’s full potential can only be realized when built on trust
Source: Accenture
92%
of power & utilities execs say their ability to reskill their workforce will determine success in the next five years —
yet only 26% are currently retraining employees
Source: EY
Deliver real results across the energy value chain
Camunda gives energy and utility providers a developer-friendly platform to modernize safely, embed AI into operations, and scale innovation—without compromising reliability or compliance.
Deliver better customer service
Streamline account changes, billing updates, and service activations with orchestrated flows that cut delays, reduce errors, and improve satisfaction.
Modernize safely
Bridge legacy platforms like AMI, SCADA, and ERP with modern tools using open standards no replatforming required.
Scale AI with confidence
Connect agentic AI to govern workflows so predictions and alerts trigger real action not more dashboards.
Respond faster to grid events
Trigger alerts, dispatches, and escalations automatically from sensors, weather data, or outage signals with traceability built in.
Simplify regulatory compliance
Automate data validation, reporting, and policy enforcement ensuring traceability and audit readiness across field, grid, and customer operations.
Accelerate digital transformation
Deliver faster with modular, testable processes that align business, IT, and field teams by scaling innovation without risk.
Operators
Keep grid, field, and system operations running smoothly—especially when conditions shift fast.
Improve grid resilience
Sync sensors, weather data, and field teams to accelerate response during outages.
Cut manual work
Automate asset inspections, maintenance, and field approvals to reduce delays.
Respond faster to disruptions
Trigger immediate action with AI-based logic and built-in decision paths.
Retail Energy Providers
Deliver faster, more reliable service across billing, rate changes, and customer support.
Accelerate service changes
Automate account updates, usage validation, and rate approvals across systems.
Improve billing accuracy
Sync support actions with billing systems to reduce delays and customer complaints.
Ensure compliance by default
Apply policy rules and validations automatically—without slowing delivery.
Producers & Market Operators
Manage production, trading, and compliance operations with precision and speed.
Simplify compliance submissions
Automate validation and reporting from generation through submission.
Control policy rollouts
Coordinate system-wide updates without dev work or manual changes.
Speed up regulatory reporting
Auto-generate audit-ready reports as data flows through the process.
Compliance & Risk
Reduce risk exposure and keep operations aligned with regulations in real time.
Automate enforcement
Apply rules and checks consistently across grid, customer, and field operations.
Accelerate incident response
Trigger reviews, escalations, and audit trails instantly when thresholds are met.
Ensure continuous compliance
Monitor and enforce policy adherence within every decision path.
“We decentralized workflows, improved collaboration, and scaled innovation with Camunda’s composable automation.”
Niek Crasborn, BPM Team Product Owner
Vandebron
Agentic AI is entering the energy stack. Camunda makes it operational.
Utilities are deploying AI agents to forecast demand, manage assets, and accelerate field response. But most agents still act like bots that run in silos without coordination or traceability.
With Agentic BPMN, teams can model and run both deterministic logic and dynamic agent behavior in one orchestrated process, purpose-built for grid-scale resilience and compliance at scale.
Grid-to-action in real time
Turn AI alerts and usage spikes into orchestrated responses—dispatches, re-routes, or field ops in real time.
Built for long cycles
Support infrastructure upgrades, rate changes, and customer programs that unfold over weeks or months.
Policy-ready by default
Automate validations and escalation with full traceability for regulators and internal auditors.
Integrates legacy + next-gen systems
Bridge SCADA, AMI, CRM, and analytics platforms without disruption.
AI with human-in-the-loop control
Let AI agents act—safely—within rules, approvals, and human checkpoints.
AI-Orchestrated outage recovery
An electric utility used Camunda to detect fault signals, verify grid conditions, and auto-dispatch field crews—restoring power 3x faster while documenting each step.
Handle high-performance processes
Our cloud-native workflow engine can handle high volumes of transactions at consistently low latency, with failover protection that keeps your data safe.
Tame complexity from end to end
Automate advanced workflows that use any technology, such as event streams, legacy or proprietary systems, and even humans in the loop.
Align teams with one visual model
Use your favorite tools and languages
Camunda’s developer-friendly design allows IT teams to use preferred languages and tooling to build new solutions.
Hear how our customers are capitalizing on process orchestration
Learn how other energy and utilities operations are using Camunda to transform their business processes and deliver new products faster.
FEATURED STORY
Learn how companies like Vandebron use Camunda to automate complex processes, respond faster to market changes, and deliver better experiences to customers—without slowing down innovation.
Camunda as a driver to accelerate the energy transition
Niek Crasborn & Maarten van Veelen
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Training & Documentation content
We have a vibrant community of over 100,000 developers worldwide that use Camunda to orchestrate and transform complex processes.
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