Enterprise agentic automation for modern insurers
Safely scale agentic AI across your organization
Deploy AI agents into claims, underwriting, and servicing with guardrails, audit, and measurable ROI.
“We view process orchestration as foundational to our automation strategy, especially as it integrates every technology, and provides transparency, especially around AI.”
– Uwe Koch, HDI Insurance
A trusted partner of world-class insurance companies
Scaling AI requires a different approach
Insurance processes span a complex spectrum of scenarios, from routine renewals to catastrophes requiring human judgment. Most AI initiatives stay task-focused, handling simple steps while complex, mission-critical cases still rely on manual decisions and email.
Dynamic process landscape
Insurance work spans simple renewals to complex catastrophe claims. Most AI remains task-focused, automating routine tasks while mission-critical cases require manual decisions.
High-touch expectations
Policyholders expect instant, retail-grade experiences. Siloed AI in single channels breaks customer journeys between front and back office leading to higher churn.
Legacy ecosystem limitations
Carriers run complex technology stacks that blend cutting-edge and legacy technologies together. Without a unified layer, AI stays untrusted for high-value work as leaders can’t ensure it sticks to policy.
Reinvent high-stakes insurance work with Enterprise Agentic Automation
Deploy AI agents into claims, underwriting, and servicing with guardrails, audit, and measurable ROI.
Build and deploy AI agents
Coordinate agents and systems
Transform valuable processes
AI opportunities for insurance
Enterprise agentic automation represents a massive shift from isolated automation towards a more autonomous enterprise. Embedding AI agents inside core processes with proper guardrails unlocks a new era of automation.
Frictionless policyholder experiences
Create a digital workforce to coordinate all customer interactions across channels, anticipating needs or gaps in courage and proactively offering support to boost satisfaction.
Real-time risk assessment
Implement risk agents to continuously monitor, analyze, and reprice risk in real time, dynamically adjusting coverage and premiums based on weather, behavior, and market conditions.
Proactive loss prevention
Utilize weather data, IoT devices, and telematic monitoring systems to prevent damage from equipment failures or weather events to improve loss ratios.
Rapid claims resolution
Deploy agentic systems to independently handle the entire claims lifecycle from FNOL to negotiations and payments for 80% of cases.
Regulatory compliance
Turn regulatory change into an advantage with specialized agents that automatically identify non-compliance patterns and build regulatory reports.
Personalized protection
Offer coverage tailored to individual needs through AI-powered risk analysis and product configuration to create personalized policies.
“We already were using Camunda as our orchestration layer for DMN and our business processes, and it was easy to add the AI and IDP capabilities into that orchestration.”
Marcus Hunger
Software developer
Start fast without starting from scratch
Use proven solution accelerators to speed up delivery of agentic insurance processes with flexibility to meet your unique needs.
“We’ve cut down 35% of the time in processing the claims and reduced 30% cost per claim since we went live with Camunda.”
Shashi Ayachitam, IT Director
The Norfolk & Dedham Group® Insurance
3.5 million
documents per month
95% accuracy
for document data
Why progressive insurers choose process orchestration first
Forward-thinking carriers are breaking down operational silos with a strategic, unified approach to operationalizing AI across the enterprise.
Open, agile design
Unlike rigid off-the-shelf solutions, open architecture lets you blend any technology—from proprietary algorithms to third-party systems and data—using your preferred languages and existing tooling.
End-to-end orchestration
Process orchestration breaks down silos across the value chain to connect people, systems, and devices so you can blend deterministic processes and non-deterministic (agentic AI-driven) workflows.
Flexible building blocks
Give your team a platform to create reusable process components that can be assembled to meet specific banking workflows and used by other domains without disrupting the business.
Enterprise-grade AI guardrails
Instead of being locked in by vendor limitations, give your team a platform to create reusable process components that can be assembled by other domains to speed up delivery without interrupting the rhythm of business.
Resilient, scalable, and secure
Insurance demands fluctuate from weather events to seasonal renewals. A cloud-native process engine provides performance and resilience at any transaction volume–even lasting months or years.
“It worked immediately. In just 2½ days the team completed the POC, backend integration, output management integration, ERP contract process, and compiled documentation. The management presentation took us almost more time than the engineering.”
Dr. Eric Euerlings, Senior Integration Domain Architect
Helsana
The process orchestration advantage for carriers
Build a future proof platform for innovation
Process orchestration creates the bridge between legacy systems and emerging technology by connecting processes from end to end without disrupting the business.
- Connect core insurance systems with modern AI services using your preferred languages and tooling
- Rapidly test and deploy new models for underwriting, fraud, or the latest RAG and LLMs
- Automatically preserve a complete audit trail for every action and decision for regulatory compliance
- Reduce technical debt by decoupling process logic from application code to enable phased modernization approaches
Accelerate AI time to value
Business leaders face a triple threat of high costs, increasing demands, and the need to innovate to outpace competitors. Process orchestration reduces time to market for new capabilities by 45% and cuts the total cost of ownership.
- Visualize and optimize critical business processes across every domain from quoting through claims and payments
- Speed up innovation cycles by enabling business teams to design and refine processes without overloading IT partners
- Build components once, and reuse them in multiple processes or lines of business to speed up deployment cycles
- Monitor, measure, and improve processes to scale the value of AI capabilities
Control risk with strategic transformations
Insurance executives face industry disruption, boardroom pressures, and changing regulatory rules. A flexible process orchestration platform enables you to iteratively innovate and modernize while maintaining business continuity.
- Build a unified digital foundation that spans all lines of business and customer touchpoints across the value chain
- Scale successful AI initiatives from pilots to enterprise-wide implementation where you’re delivering the most value
- Future-proof operations through composable architecture to adapt to any change
- Maintain compliance by balancing human expertise and automation
“Camunda’s scalability addressed our company’s growth as we extended into multiple states, ensuring we are well-equipped for future expansions.”
Shashi Ayachitam, IT Director
The Norfolk & Dedham Group® Insurance
Creating a foundation for innovation in insurance
Learn how leading global insurance companies rethinking their approach to automation and orchestration to reduce overhead, improve policyholder experiences, and deliver innovation faster.
FEATURED STORY
Discover how Danica uses Camunda to scale AI in its claims process and stay competitive in the insurance market.
Danica’s Digital Journey in Pension & Insurance with Camunda
Janus Kierkegaard & Lee Kiew Seng, Danica
Streamlining claims from months to minutes at the U.S. Department of Veteran’s Affairs
How AXA transformed customer service with process orchestration
Learn More
Explore more customer examples redefining insurance with Camunda
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Start building your AI-powered insurance company
Discover how you can transform fragmented insurance processes into orchestrated, intelligent operations that predict and prevent losses while delighting policyholders.
