Most organizations adopt Camunda with a specific use case already in mind. That first project is often a success; delivering tangible improvements and validating the investment in orchestration. But what happens next?
One of the great things about Camunda is that it provides you with end-to-end visibility for processes that it orchestrates. But if you have many processes that either are not yet automated, or are automated within a black box that does not give you visibility, it can be difficult to make data-driven decisions about where to make the most optimal orchestration investments.
At mpmX, we believe the real opportunity begins after your first automation win. Once you have delivered value, it is time to ask: Where else can we optimize? What other processes are ripe for automation? This is where process mining becomes a strategic accelerator.
Beyond assumptions: Scaling with confidence
Initial automation efforts often rely on assumptions:
“We think this process is inefficient.”
“This workflow seems like a good candidate.”
“This is one of our core processes.”
These assumptions may be valid; however, they are often not backed by data. During CamundaCon in Amsterdam, I spoke with a dozen Camunda clients. When asked why they chose their first process, the answers were consistent: “It came from management,” or “We thought it would be a good idea.”
Now that your first project is done, it is time to move from assumption to insight. Process mining helps you:
- Discover hidden inefficiencies across departments.
- Prioritise high-impact processes based on real execution data.
- Align automation efforts with measurable business outcomes.
mpmX + Camunda: A data-driven partnership
mpmX and Camunda are designed to work together. mpmX uncovers the “what,” i.e. the processes that need attention. Camunda delivers the “how,” orchestrating those processes across APIs, bots, and human tasks.
Together, they enable:
- End-to-end visibility across systems.
- Continuous improvement through iterative mining and orchestration.
- Automation strategies that are grounded in data, not guesswork.
Real-world impact: Healthcare & finance
🏥 Healthcare provider
After automating core workflows like appointment scheduling with Camunda, the provider struggled to scale. The initial project had been very successful and they wanted to expand the use of Camunda, but they needed to understand their processes better first. Their process landscape was fragmented, and leadership lacked clarity on where to invest next.
By introducing mpmX, they mapped actual process behavior across EHR (electronic health records), billing, and patient services. The result? Clear dashboards showing:
- Where manual work slowed operations.
- Which processes had the highest ROI potential.
- How Camunda could improve patient outcomes and compliance.
This clarity empowered the organization to scale automation strategically, and with confidence.
💼 Financial services company
After investing in Camunda and automating key processes, the IT team was thrilled with the improvements. However, when they tried to expand the use of Camunda across the enterprise, they ran into a roadblock when trying to communicate this value to top management in terms of business impact. mpmX changed that by analyzing real data from customer onboarding and claims handling, which were not yet orchestrated by Camunda. The insights were visualized in role-specific dashboards that spoke the language of both IT and business.
Suddenly, management saw:
- Where delays were happening.
- Where there was unnecessary process cost.
- How Camunda could fix this.
With this visibility, the automation team targeted high-impact workflows, improving performance and cross-team alignment.
The automation loop: Powered by data
In a modern process automation architecture, process mining is not optional; it is foundational! mpmX feeds real-time insights into Camunda, which adapts workflows dynamically. Along with the process intelligence that Camunda Optimize provides, together mpmX and Camunda create a continuous loop of discovery, orchestration, and optimization.
Future-proofing with agentic AI
As organizations explore AI-driven automation, the need for accurate, actionable process insights becomes even more critical. mpmX and Camunda support enterprise agentic AI use cases, ensuring your strategy remains competitive and future-ready.
In summary
You have delivered your first automation project! Now, let process mining guide your next steps. With mpmX and Camunda, you can scale intelligently, optimize continuously, and unlock the full potential of your automation strategy.
Start the discussion at forum.camunda.io