We hope you’re as excited as we are for Day 2 of CamundaCon 2025 New York, which kicks off soon! After an exciting day 1, day 2 of the conference has arrived. Stay with this post for the the latest updates from the event live as they’re happening. Be sure to check back frequently as we’ll be updating this post throughout the day.
If you couldn’t join in person in New York, many sessions are streaming live and it’s free to join online—so you can still catch the action! Just register at the link below, check out the agenda and make sure you don’t miss anything (be sure to filter by livestream). We’ll see you there, whether online or in person!
Update: CamundaCon 2025 New York is over, but if you missed it or just want to jog your memory of a favorite session, feel free to check out the recordings right here.
What’s happening now? For the bold, the morning run with the Camunda Team kicked off at 6:30am ET. Congratulations to those of you who joined on the 3.2 mile loop through central park, I hope you enjoyed!
Welcome to CamundaCon New York 2025 Day 2!
Camunda’s Amy Johnston returned once more to welcome everyone to CamundaCon 2025 New York Day 2! As she did yesterday, Amy explained the traditional Camunda Selfie Screen (tag your selfies with #camundacon and #selfie to join!), the Camunda and sponsor booths, of course how to access the WiFi and Slido for questions. Don’t forget to head to Slido to ask (or just upvote) your own questions!
Day 2 Opening Keynote: Building the AI-Driven Enterprise with Agentic Orchestration
Camunda Co-Founder and Chief Technologist Bernd Ruecker (last seen in the image from the run above) then took the stage. He acknowledged that sometimes “slides are cheap” and that he wanted to show it to us in action. He then immediately launched into, what else, a live demo.
The demo consisted of an ad-hoc sub-process where the Camunda agent operates and a variety of tools. Notably the agent utilized a new MCP connector to accomplish its tasks as well. Bernd walked through the steps of the process and how it would help resolve an loan application request (which came from an email that he sent live on stage as well).
Camunda’s Vice President Product Management, Bastian Koerber, then came on to talk about what we just saw, explaining how we built the agent, configured it with an LLM provider, a prompt and many additional features. Bastian went on to note the history of the ad-hoc sub-process, which is not a Camunda invention, but a longstanding part of BPMN which was meant for human case management, and Camunda has put it to work for AI tasks or cases as well.
He also went into detail about Camunda’s Agentic BPMN engine, which is still at its core an orchestration engine (powered by Zeebe) that can handle long-running processes extremely well, holding state and waiting as long as you need to act.
Bastian also highlighted the power of omnichannel engagement with either customers or employees. Requests can come in via email, chat or forms, and you can interact with your employees, for example, with Camunda Tasklist, or MS Teams, or SAP. There is flexibility built-in that allows you to meet your end-users where they are. Essentially, everything can be a tool, which is pretty powerful.
Next, Bernd came back on stage to talk about how we have applied existing around enterprise orchestration knowledge to help us implement smart agentic AI patterns and present another part of the live demo.
He emphasized that it is multi-channel, so we can start a support request both over email and chat. It is also a multi-agent process, as the banking agent calls a loan agent, which in turns grabs historical memory for the customer to handle the request. However, this loan agent also has an option to kick out to a human if its confidence in a solution is low, but crucially the human’s solution is entered into long-term memory and used to further train the agent for future cases. He took us through both the dynamic and deterministic parts of the process, and then showed the chat continuing and we could follow the process live in Operate.
Next, Bastian returned to center stage to talk about how you can take these concepts and execute them at scale. Observability is critical for this, both in terms of seeing the whole process in one place with a full audit trail, as well as being able to understand everything from bottlenecks to the ROI our processes are delivering. Bastian and Bernd also spoke to a wide variety of other ways Camunda is ready to help you scale, from the Camunda Hub, to blueprints in the Camunda Marketplace and numerous technology partnerships, to the exciting future of the Camunda Agentic Copilot that Daniel had touched on yesterday.
Bernd closed by showing us (again, live) how even a voice-only support request could be easily integrated into the support process, and inviting all of us to experiment with the agent. Overall this was an exciting direct look at both how you can embrace enterprise agentic automation with Camunda today, as well as where it’s heading in the future. The pace of development is incredible, and I can’t wait to see what’s next!
Seamless Banking, Smarter Decisions: Enhancing Customer Focus with Agentic Automation in Financial Services
Ante Plazibat, Head of Emerging Business & Innovation at Finnova, was immediately welcomed to the stage after the keynote. Finnova is a Swiss core banking software provider that serves over 100 banks, and we last heard from Ante yesterday in Jakob’s opening keynote. Today we get to dig deeper into how Finnova implemented their agentic orchestration solution.
The ability to contextualize was a key benefit that Ante cited from deploying agentic assistants. Now only can LLMs contextualize the client context, but agents can contextualize the use of different tools. This kind of task was previously only able to be done by humans, but AI can now mimic this behavior with agentic orchestration. Ante then walked us through a demo of how agentic orchestration works at Finnova, highlighting the value of blending deterministic and dynamic processes.
Ante mentioned many benefits to using AI agents, including some truly impressive numbers around impact, like a 90% process time reduction. Not pictured in the slide above were other benefits Ante shared, which were a much faster time to market and an improved customer experience due to rapid and knowledgeable support.
Finally, Ante shared his key takeaways. There is a lot of value in AI, and it’s not going away, so it’s time to implement it now—as long as it’s done with care. It was really cool to see that he was able to generate value in less than three weeks, but Ante emphasized it’s important to think carefully about how AI can fit into your existing processes and where it will provide value. You can realize value quickly, but as Ante noted, “Camunda is not the bottleneck,” and a thoughtful approach is critical.
AI-Powered Finance Ops: Centralized Insight and Automated Actions
After a short break, Claude Khoury, Head of Finance Enablement & AI and Varad Seshadri, Head of Sales & Finance Technology from Atlassian were the next to step onto Stage 1. Atlassian is a major technology company that enhances how teams work together so they are more efficient and connected, with over 300K customers. Their products include Jira, Trello, Confluence and more, so a lot of you out there have probably used them before.
Claude introduced the STAR (Systems Transparency And Reliability), a home-grown Atlassian tool with AI capabilities to monitor the health status of their applications and automate tasks. Varad explained that they built it to resolve challenges around monitoring data flows within their highly complex SaaS ecosystem, the need for a near-real-time sync between systems, and inefficiencies stemming from too much manual activity.
Camunda plays a significant role in this process, as you can see above through the use of everything from BPMN, to DMN, to monitoring and more.
They next played a short video to help make it easier to understand what STAR does. In the end, Claude noted, STAR helped demystify financial processes and made it easier for the business side understand what’s going on. It also added tremendous efficiency, with some tasks that used to take about 16 hours reduced to just 30 minutes!
With Camunda orchestrating much of this system, Atlassian was able to achieve some impressive gains. While this is a really interesting use case for orchestrating a very complex environment, if you’re curious, this isn’t the only time Atlassian has used Camunda to improve their processes. You can learn more about how Atlassian has used Camunda here, and don’t forget to watch the recording to see the results of the very lively Q&A.
ICYMI – On Stage 2
- Solving Industry Challenges with Camunda at Scale – Hirdesh Tomar, Principal Software Engineer and Shashi Ranjan Singh, Staff Software Engineer at Walmart share how Walmart uses Camunda (BPMN, DMN, orchestration, microservices) to tackle common industry problems. Have you ever encountered operational inefficiency, poor visibility, or error-prone manual workflows? Of course you have. In this talk they help you understand a high‑level methodology for building resilient process orchestration and provide concrete patterns to resolve process bottlenecks and improve agility using Camunda.
That’s all for the livestream!
Thank you for joining us! While this wraps up the conference for those of us on the livestream, those joining in person were treated to a number of other excellent sessions. There were so many great ones that we couldn’t help but list them all. Be sure to keep your eyes open for when the recordings come out in the coming days.
- Transforming Subscription Management at Scale with Camunda and Agentic Orchestration, by Cassia Ferreira, Software Engineering Manager at Globo, and Marcelo Leopoldino, Head of Artificial Intelligence and Business Process Automation at NT Consult
- Unlocking AI Agent Success with Camunda vs. LangGraph, by Mario Micudaj, Senior Consultant and Andre Strothmann, IT Consultant at Viadee
- Scaling Smart Invoice Purchasing with Camunda and AI, by Ryan Goodrich, VP Enterprise Architecture at OTR Solutions
- Securing Workflows at Scale with Orchestration Cluster Identity, by Felix Müller, Senior Principal Product Manager at Camunda
- Turning Operational Complexity into Competitive Advantage: How Lionbridge Scales Global Services with Camunda, by Marcus Casal, Chief Technology Officer and Szymon Woloszynek, VP of Global Technology Transformation at Lionbridge
- One API to rule them all: Exploring Orchestration Cluster API, Aleksander Dytko, Product Manager and Tobias Metzke-Bernstein, Senior Software Engineer at Camunda
- Automating Compliance Monitoring with Camunda and AI, by David Brakoniecki, Chief Delivery Officer at BP3
- Patterns to Use Today to Make Camunda 8 Apps Even More Reliable, by Josh Wulf, Developer Experience Engineer at Camunda
- Driving Superior Transaction Monitoring for Financial Crime Compliance with Agentic AI, by Janakiraman Amirtharaju, Capability Lead at Capgemini
- Reimagining Integration with Camunda Connectors, by Pavel Kotelevskii, Senior Software Engineer and Mathias Vandaele, Software Engineer at Camunda
- Fireside Chat & Closing, and of course, the final wrapup with Jakob and Bernd, moderated by Amy Johnston
Thanks for coming!
Thank you to everyone who attended, both in-person and online, and helped make today happen! Your smiling faces in the selfie wall are a sight to behold (and don’t worry, there’s still time to tag your #camundacon #selfie photos!). For anyone who couldn’t join or who missed a session they wish they could have attended, be on the lookout for the video recordings of the talks to come out next week.
See you next time in Amsterdam!
That was a blast and a ton of great information about the present and future of enterprise agentic automation and agentic orchestration generally. If you want to catch all the action, be sure to sign up for the next CamundaCon right here, taking place next May in Amsterdam.
You can also check out recordings from previous events on the CamundaCon website—the recordings from New York 2025 are now live! We’ll see you next time!
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