9000
Employees
Atlassian + Camunda
Powering the back-office through process orchestration
Global software company Atlassian relies on Camunda to support multiple enterprise-wide business process automation initiatives and use cases, from finance, commerce, marketing, customer support and more. Explore how incorporating Camunda’s process orchestration platform into their tech stack has delivered efficiency and satisfaction for both Atlassian customers and employees.
“With Camunda, we’re not forced to choose between using best-in-class tools and achieving end-to-end orchestration. It gave us the full set of automation capabilities we needed — and the freedom to integrate our existing systems seamlessly. That flexibility has been critical in modernizing our processes without starting from scratch.”
Daivish Shah Enterprise Integration Architect · Atlassian
8000
monthly support tickets
93%
improvement in request support time
30x
return on automation spend
Subscription-based Billing
How BPMN and DMN makes billing easier for Atlassian – and pain-free for customers
Atlassian’s subscription-based billing solution leverages Camunda for ERP transaction record purposes. See how Camunda helped Atlassian streamline invoice generation to deliver a better billing experience for their customers.
Centralized Support
Meet Suzie: Atlassian’s secret support weapon
Building off the successful invoice generation and billing system, Atlassian next turned to automating its support ticket flow. See how Camunda’s workflow orchestration and BPMN capabilities powered automation bot Suzie, and delivered superior efficiency and time savings.
Customer Support
Deep dive: Suzie’s customer quote support
While automated support bot Suzie can handle multiple business processes, the time savings, return on automation investment, and superior customer experiences delivered in the product quote process are really where the hyperautomated tech stack shines. See how Camunda helped Atlassian achieve these service goals.
Process Orchestration Evolution
See where it all started for Atlassian and Camunda
Atlassian has used Camunda to orchestrate and streamline SaaS-based accounting platforms, back-office building, and sales and support functions. See why the global technology giant partnered with Camunda to add process orchestration to their sophisticated tech stack.
“Our IT teams have been focused on streamlining the customer experiences ranging from buying to support across our product offerings. Using Camunda allows our teams to stay agile, while centralizing business processes and rules with improved end-to-end visibility.”
Vinayak Varma Intelligent Automation Senior Team Lead · Atlassian