Atlassian + Camunda

Powering the back-office through process orchestration

Global software company Atlassian relies on Camunda to support multiple enterprise-wide business process automation initiatives and use cases, from finance, commerce, marketing, customer support and more. Explore how incorporating Camunda’s process orchestration platform into their tech stack has delivered efficiency and satisfaction for both Atlassian customers and employees.

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monthly support tickets


improvement in request support time


return on automation spend

Subscription-based Billing

How BPMN and DMN makes billing easier for Atlassian – and pain-free for customers

Atlassian’s subscription-based billing solution leverages Camunda for ERP transaction record purposes. See how Camunda helped Atlassian streamline invoice generation to deliver a better billing experience for their customers.

Centralized Support

Meet Suzie: Atlassian’s secret support weapon

Building off the successful invoice generation and billing system, Atlassian next turned to automating its support ticket flow. See how Camunda’s workflow orchestration and BPMN capabilities powered automation bot Suzie, and delivered superior efficiency and time savings.

Customer Support

Deep dive: Suzie’s customer quote support

While automated support bot Suzie can handle multiple business processes, the time savings, return on automation investment, and superior customer experiences delivered in the product quote process are really where the hyperautomated tech stack shines. See how Camunda helped Atlassian achieve these service goals.

Read the blog post >

Process Orchestration Evolution

See where it all started for Atlassian and Camunda

Atlassian has used Camunda to orchestrate and streamline SaaS-based accounting platforms, back-office building, and sales and support functions. See why the global technology giant partnered with Camunda to add process orchestration to their sophisticated tech stack.

Read the press release >

“Our IT teams have been focused on streamlining the customer experiences ranging from buying to support across our product offerings. Using Camunda allows our teams to stay agile, while centralizing business processes and rules with improved end-to-end visibility.”

Vinayak Varma, Intelligent Automation Senior Team Lead