Supporting enterprise-wide business process automation initiatives, spanning finance, commerce, marketing, customer support and more.
Atlassian is a global software company with more than 4,000 employees that makes software to help teams organize, discuss, and complete their work. Camunda software supports Atlassian’s enterprise-wide business process automation initiatives, spanning finance, commerce, marketing, customer support and more.
One initial project utilizes Camunda’s business process and decision automation capabilities to integrate a new SaaS-based accounting platform, helping centralize finance workflows and revenue recognition processes. Several additional projects are in the pipeline, including process automation for Salesforce lead management and routing customer support cases.
See why Atlassian adopted Camunda BPM for Business Process Automation.
“Our IT teams have been focused on streamlining the customer experiences ranging from buying to support across our product offerings. Using Camunda allows our teams to stay agile, while centralizing business processes and rules with improved end-to-end visibility. This transformation will eventually power our non-technical stakeholders to self-serve their needs as we iterate for optimization and scale. Teaming up with Camunda enables our IT teams to focus on shipping critical business processes with agility, visibility & efficiency.” – Vinayak Varma, Intelligent Automation Senior Team Lead
CamundaCon 2021: Finance Back-office Billing Engine Using Camunda
Atlassian is building a subscription-based billing solution, leveraging Camunda for ERP transaction record purposes. Once an order is placed, transactions are recorded in our internal commerce platform, and invoices are generated by Stripe billing. We’re using Camunda to subscribe to those events and process transactions by building a complex workflow including the customer, contact, invoice, payment, credit memo, and refund transactions in NetSuite. We’re also building different selection logic in the Camunda workflow.