Iskon Internet

Using Camunda for modeling, documenting and executing order management processes

The first Croatian challenger in telecommunications, Iskon Internet, was founded in 1997 in Čakovec. It is currently fully owned by HT Group, and its share on the domestic market currently reaches 12% through its innovative and advanced B2C and B2B services. Its services portfolio for residential and business customers provides fixed Internet packages (G. Fast, FTTB and FTTH, VDSL and ADSL access), telephony and intelligent IPTV services; mobile postpaid tariff and smart services such as Iskon.Smarthome (the first award-winning Croatian remote home monitoring system) or Smart Wi-Fi (which through wireless Internet fully covers households and business premises covering larger areas). The special feature of Iskon is also its 20-year continuously nurtured corporate “You” culture, which includes a friendly approach to customers and customer support services 24/7.

Iskon. Ideas from the near future!

Testimonial

“To stay competitive, we want to provide our customers with an easy and speedy fulfillment process. Camunda BPM plays an important role in this as we use it to automate order execution processes, thus reducing operating costs and shortening fulfillment time. One additional benefit is that Camunda can integrate very easily with other IT systems via APIs which makes implementing new processes quite fast.”

-Luka Samaržija, Head of Business Support Systems