Camunda Process Orchestration to further boost the bank’s customer experience
Istanbul, Turkey – Halkbank, one of the leading banks in Turkey, has announced a new partnership with Camunda, leader in Process Orchestration. By partnering with Camunda, the bank gains access to a flexible, scalable platform that can automate and optimize its key business processes, reducing costs and enhancing operational efficiency.
With the financial industry facing increasing pressure to modernize and digitize operations, Halkbank recognized the need to adopt new technologies to deliver better customer experience and value to clients. Camunda’s Process Orchestration Platform will be utilized within Halkbank’s new BPMS replatforming works to suit Turkey’s specific financial regulations. During this transformation journey, Halkbank will replace legacy systems and aims to solve all of its BPMS needs with Camunda.
“Camunda’s Process Orchestration Platform is an ideal solution for us as we continue to modernize our operations and deliver enhanced services to our customers,” said Sadettin Yilmaz, Senior Vice President, Head of Core Banking Software Development at Halkbank.
“With Camunda’s powerful automation and optimization capabilities, we are confident that this partnership will help us achieve our business and technical goals of improved efficiency and increased customer satisfaction,” added Olcay ATLIOĞLU, CIO at Halkbank.
Camunda provides a wide range of benefits to Halkbank, including:
- Improved operational efficiency: By automating key business processes, the bank can reduce manual workloads and minimize errors, allowing employees to focus on more strategic tasks.
- Enhanced customer experience: With streamlined processes and faster response times, Halkbank can provide its customers with a more efficient and enjoyable experience.
- Cost reduction: Automation can significantly reduce operational costs, enabling the bank to invest resources in growth initiatives and improve profitability.
- Flexibility and scale: Camunda can be tailored to meet Halkbank’s specific needs and can easily accommodate future growth.
“We are thrilled to partner with Halkbank to help them accelerate their digital transformation,” said Frederic Meier, Vice President Global Sales and Channels at Camunda. “Our Process Orchestration solution is designed to help organizations like Halkbank optimize and automate their operations, and to deliver tangible benefits to the bank and its customers. Furthermore, we are proud to expand our footprint in Turkey and to further strengthen our presence to deliver exceptional value to Turkish customers.”
Founded in 1938, as one of the touchstones of the Turkish banking sector, Halkbank continues to operate as one of the most powerful and reliable financial institutions in the Turkish economy. With more than 27,000 employees, Halkbank serves its customers via 1,166 branches nationwide and abroad. Through offices, private transaction offices, and foreign representative offices around the world, Halkbank offers comprehensive financial products and services in order to make the dreams of Turkish investors come true. More information can be found at halkbank.com.tr.
Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. With Camunda, business users and developers collaborate using BPMN to model end-to-end processes and run sophisticated automation with the speed, scale, and resilience required to stay competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone design, orchestrate, and improve business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.