“Legacy” doesn’t always just mean technology. Legacy can refer to your people and processes, as well. The good news is that overcoming legacy barriers doesn’t have to be difficult or incredibly expensive. It can be done step by step, by automating your core business processes, and taking advantage of end-to-end process orchestration.
These gradual changes can help established companies compete with the likes of tech startups, while making their customer experience much better in the process. My recent Forbes post published Automation: A Recipe For Disruption walks through some real world examples of how companies can overcome legacy barriers to remain competitive. Read more at Forbes.com.